1 Ashworth Road
Marton, Blackpool, Lancashire, FY4 5LP
Garage type: Franchised Dealer
Phone: 0330 1302922
Code: Vehicle Sales & Service & Repair
Garage Services
Our Mission
Marshall Motor Group was founded over 100 years ago in Cambridge and now has 67 dealership businesses across the country from Cumbria to Hertfordshire.
Marshall remains family-owned and privately-funded and has over 2,000 colleagues. With a current annual turnover of more than ��700m, Marshall is a Top 10 Dealer Group in the UK and the second largest privately owned.
Overall rating from 283 customer reviews
Customer ratings and reviews for Marshall Mercedes-Benz of Blackpool, Blackpool
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
31st Oct 2016
“After sales service is terrible has been for the last 3 years of owning this car and would not buy another Mercedes for that reason”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
26th Oct 2016
“Lindy was very processional. Thank you”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
23rd Oct 2016
“We had a problem with a key which was diagnosed by your colleague in the parts department after he had fitted a new battery.It seems strange that on the day no fault was found.We found the explanation confusing.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
21st Oct 2016
“Some staff in bolton need customer service training”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
16th Oct 2016
“Excellent service as always”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
15th Oct 2016
“Sue and Dale gave excellent service”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
13th Oct 2016
“This was a fault from day one of ownership. I am optimistic that the problem has now been solved, however time will tell.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
29th Sep 2016
“The staff are always very helpful,”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
29th Sep 2016
“Far from happy with the Dealer's action in this matter and have written to the CEO of Mercedes-Benz Great Britain. Doubt if I'll ever buy another Mercedes-Benz again.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
25th Sep 2016
“Super service. Nothing could have improved the service I received from Marshall's Blackpool.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
25th Sep 2016
“Always so friendly and welcoming a nice experience”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
23rd Sep 2016
“I would have appreciated a phone call to let me know the work on my car would take longer than what I was originally told. I also had to wait 30 minutes for the taxi to come and pick me up. On previous occasions your staff have taken and picked me up from”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
22nd Sep 2016
“I would like my thanks passed particularly to the those who cleaned/valeted the car, it looked fantastic when I picked it up — thank you very much”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
19th Sep 2016
“I have serious reservation about the competence of the service team.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
16th Sep 2016
“I asked two qeustions but did not get suitable answer”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
16th Sep 2016
“Reception was bit poor and Receptionist on phone so I had to stand or few minutes. It was a hot day and no one even offered me a glass of water. Reception need improving”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
13th Sep 2016
“What a service team! – friendly yet professional, dedicated to excellence. A bit chatty at times but It's obvious they benefit from great leadership……………. Keep up the great work”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
29th Aug 2016
“Katie the girl who dealt with my vehicle coming in for its annual service couldn't of been more helpful, a real asset to have working at Blackpool Mercedes dealership. Very helpful and informative all with a smile, a pleasure to deal with. Thank you Stuar”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
28th Aug 2016
“iam satisfied with the service I have received and good customer care.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
25th Aug 2016
“kept waiting for three hours in the waiting room without being seen, when asked to be seen was told to be patient with no explanation. also when the vehicle developed a further fault we was told it could be not looked at for three weeks and that was the e”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
25th Aug 2016
“Katie was excellent with the way she dealt with everything, her communication was timely and clear. Very good. I will be using this venue for all my future Mercedes service. Thanks”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
23rd Aug 2016
“Still waiting for a follow up over other issues. IE Speaker not working between chairs”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
22nd Aug 2016
“Having owned Mercedes cars for over 15 years I can confidently say that there service and courtesy provided was the best I have ever experienced from a Mercedes Dealer! G R Wilkinson”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
18th Aug 2016
“My vehicle has now been in to Blackpool 3 times for the same fault, it has now just happened again and as you can imagine I am not pleased, I am now about to e mail Customer Services to complain about the service or lack of it”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
17th Aug 2016
“i had a fault on my air-conditioning,expected to be a fault on it,turned out there wasn't just needed re-gasing? told that mercedes recommend it to be re-gased every two years. being a mechanic that means every two years I'm going to have my conditioning”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
14th Aug 2016
“N/A Allan good”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
30th Jul 2016
“One week on from its first service (with no known faults) I now have an amber warning light which Mercedees road side assistance inform me is an engine management system fault, most likely a emissions fault probably caused by the service. You will now exp”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
30th Jul 2016
“The service is a little expensive. The brake fluid was changed because it was the second service – car is 2 year old, but the car has only done 4000 miles. It's on the list , I know, but it's a wonderful example of bureaucracy over common sense. Two of my”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
30th Jul 2016
“Would have expected the free summer check to be carried out and the car washed as the grass was obviously being cut at the dealership and the car was covered in it”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
27th Jul 2016
“No All good”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
21st Jul 2016
“The vehicle was attended to due to a MB notified defect, a valet was included; however, the vehicle was not particularly clean, there were smears on the upholstry and smears on the media/nav screan. I presume that the defect was completed correctly.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
20th Jul 2016
“Twice my car has been taken in and they haven't found a fault. First time my car was towed in on a flat bed as it wouldn't start, no fault found. Second time I took it in for an MOT and a squeak, which wasn't there before it went in the first time and tha”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
17th Jul 2016
“Hi my feedback is based on my sales advisor the person who sold the car to me. I haven't been able to fill my survey out due to it taking nearly 4months for the work to be carried out when originally they told me it would be done before I bought the car (“
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
17th Jul 2016
“Very pleased.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
15th Jul 2016
“The visit was for a MOT and was handled very professionally by the service team and by Dianne Moore”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
13th Jul 2016
“This service experience did not meet the high standards I have come to expect of Mercedes. Unfortunately things started troubled and got progressively worse. The good news is our car is now fixed and all is well. I am sure that the people at the service d”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
12th Jul 2016
“We were told the problem with the car had been sorted and yet the same thing happened again 2 weeks later, we rang and told the advisor who asked us to take the car in again, I requested a courtesy car and was informed there wasnt one, I told the advisor”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
29th Jun 2016
“As always first class service.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
26th Jun 2016
“Very friendly and efficient service. Would highly recommend”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
24th Jun 2016
“My car needed a new door.time lead was 3 weeks.picked up after 5 weeks and door card dose not match.a broken seal was not replaced and the door is not alligned properly.this is not why you buy a mercedes and not an amg either.the term on the car finishes”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
19th Jun 2016
“Excellent efficient service.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
18th Jun 2016
“What a team at MB Blackpool! – they deliver service second to none, I forsee great times ahead for them…………..”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
18th Jun 2016
“Faultless”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
16th Jun 2016
“Excellent”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
21st May 2016
“Excellent service, very happy with the entire process Well done and keep it up Best wishes”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
28th Apr 2016
“Car was booked in for it's first service. No problems except tyre pressure indicator warning which was fixed during service.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
25th Apr 2016
“I was very happy with the service on the day and how friendly and helpful the staff were. I did have one major concern which was that the child lock facility was turned off on the car when I picked it up. I didn't realise this until my 18 month old son op”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
23rd Apr 2016
“I WAS NOT HAPPY THAT TO GET THE CAR SERVICED I HAD TO BE WITHOUT TRANSPORT FOR A WHOLE DAY BECAUSE YOU WOULD NOT PROVIDE A COURTESY CAR FOR ME BECAUSE OF YOUR INSURANCE POLICY. I WILL NOT HOWEVER BE RETURNING TO YOU FOR ANOTHER VEHICLE BECAUSE OF THIS FAC”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
14th Apr 2016
“Great staff very helpful and obliging throughout. A great experience. Many thanks Nev Horner”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
13th Apr 2016
“Blackpool were very quick at finding my fault and getting me back on the road again cheers”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
29th Mar 2016
“Just that enquirys need to be passed on from receptionists to service advisors properly to make sure customers get a call back when all service advisors are busy.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
26th Mar 2016
“Car taken in at 10am but not contacted until 3pm when advised a part was not available so car not ready until following day.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
21st Mar 2016
“I was entirely satisfied with the whole experience of having my car serviced/MOT'd at Blackpool. It was good to deal with the same person, Diane, throughout the whole process. Great lady, makes you feel cheerful!!”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
21st Mar 2016
“Had to re arrange service. Unfortunately this has still not been sorted due to your very over complicated central reservation call centre to facilitate such. In fact my Mercedes is a lease car and the fact I have had no follow up as promised when original”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
21st Mar 2016
“car had to be returned 4 times twice workshop said fixed but still the same 3rd time fault found parts ordered 4th time part fitted fault fixed (new rear window) But better side of things you lent me an A class while mine was in having window fitted and m”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
18th Mar 2016
“4 Weeks later and still waiting for follow up work. Warranty issue”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
14th Mar 2016
“Very professional and friendly service.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
14th Mar 2016
“No it was handled courtiously and professionally With a big smile and welcome .”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
13th Mar 2016
“My car was only in for Annual Service, and not repair.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
28th Feb 2016
“I wish to have a meeting with the Mercedes Blackpool branch manager to discuss and receive fill explanation of the RAG rated report, which baffles me. As the Customer Service Department: I would be grateful if you could arrange this for me.I am working aw”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
28th Feb 2016
“The collection driver 'Dale Porter' presented himself as a concientious individual. Smartly dressed in collar and tie he outlined what was happening, and the time he would return the car. Our other vehicle was recently collected by Volkswagen (not Marshal”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
22nd Feb 2016
“Always excellent. Good, friendly and professional staff. Especially Sue and Dale.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
21st Feb 2016
“Everything went very well. Many Thanks.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
20th Feb 2016
“Had to keep phoning for progress during 5 weeks the car was with you. You overcharged me for brake fluid change which had been done on the previous service. Promised letter to explain and give option of engine air filter change or refund. Letter still not”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
17th Feb 2016
“ALL STAFF SMART FRIENDLY AND HELPFULL, COULD NOT ASK FOR A MORE LOVELY PLACE TO HAVE MY CAR SERVICED OR REPAIRED IF NECESSARY. THANK YOU ALL.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
16th Feb 2016
“Everything was explained in detail, so that I was comfortable with the work and cost. So far it has been an excellent service from buying my car to the present.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
13th Feb 2016
“I was disappointed with the service linked to my hire car- I have never driven an automatic car and was not sure how to use it. I did not get an explanation of how it works or a hint that it was an automatic car. When we walked to the hire car the back wi”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
30th Jan 2016
“From the moment I contacted to recovery company the whole experience was excellent. I felt reassured and protected in what was a stressful situation. The adviser contacted me first thing the next morning to confirm my car was with them and what work was r”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
29th Jan 2016
“Yet again another well delivered job, excellent service and communication.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
29th Jan 2016
“Very competent and Knowledgeable personnel, and I was treated extremely professionally and courteously.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
28th Jan 2016
“Carry on the good work”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
25th Jan 2016
“Excellent customer service”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
24th Jan 2016
“exemplary”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
22nd Jan 2016
“Professional and friendly from arriving at the door until driving away. Excellent customer servicee”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
21st Jan 2016
“Speaking to the service manager Sue is always easy. Plus my car was beautifully clean and polished from the service wash, (that was quite an achievement as it was covered in motorway grit from the cold snap.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
17th Jan 2016
“Car came in for first service. Great customer service, lovely loan car and own car received back before designated time and washed and cleaned! 5* service as usual, thanks!”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
17th Jan 2016
“Sue the was excellent as were the reception staff fantastic from start to finish”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
15th Jan 2016
“I have already emailed the After Sales Manager at Blackpool, John Cullen, with my observations. This whole episode has left a very sour taste in my mouth.”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
13th Jan 2016
“The replacement of the 4 tyres took quite a bit longer than was initially stated . I probably wouldn't have waited " for the job to be done”
Garage review for Marshall Mercedes-Benz of Blackpool, Blackpool
31st Oct 2016