The Island Site
2 Blackburn Road, Bolton, Lancashire, BL1 2HY
Garage type: Franchised Dealer
Phone: 0330 1300608
Code: Vehicle Sales & Service & Repair
Garage Services
Our Mission
Marshall Motor Group was founded over 100 years ago in Cambridge and now has 67 dealership businesses across the country from Cumbria to Hertfordshire.
Marshall remains family-owned and privately-funded and has over 2,000 colleagues. With a current annual turnover of more than ��700m, Marshall is a Top 10 Dealer Group in the UK and the second largest privately owned.
Payment Options
Overall rating from 268 customer reviews
Customer ratings and reviews for Marshall Mercedes-Benz of Bolton, Bolton
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
31st Oct 2016
“Mike and the service department continue to provide courteous, timely and excellent service”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
31st Oct 2016
“Mike and the service department continue to provide courteous, timely and excellent service”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
28th Oct 2016
“No, Brendan was great throughout. I've previously had BMW's and had a terrible time with them. Good to see a premium manufacturer that does care! See you on the next service!”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
24th Oct 2016
“No comments”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
23rd Oct 2016
“The works took 2 weeks longer than advised, during which time I was never contacted with an update. The only information I recieved was when I chased the service department up at leas two days after thge promised they would contact me. The repair is STILL”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
19th Oct 2016
“Only a small job this time but the same service and clean car. Thank you”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
16th Oct 2016
“Person who took details when handing over the car was excellent and went through all details, was very customer focused.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
15th Oct 2016
“I was very impressed with how quick and efficient the staff were when i dropped my car off and when i picked it up. Thank You”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
26th Sep 2016
“The only issue was I needed a new right brake light as shown on the dashboard but this was not done – is this not included as part of the service?”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
20th Sep 2016
“Great service provided by Brendan, he contacted me throughout the day with updates and when the car was finished and ready for cleaning. I would recommend my friends with Mercedes Benz cars to use this dealership.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
18th Sep 2016
“Everything was first class.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
16th Sep 2016
“Outstanding service, would def recommend!”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
22nd Aug 2016
“the car was cleaned to a satisfactory standard apart from under the bonnet which had not been touched,which was dissapointing.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
21st Aug 2016
“Nobody answered telephone upon numerous times trying to contact the garage. Was told I would be phoned back by service department…I wasn't and had to ring in again to find out the status of my repair. Excellent help as always from Manny in service depar”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
20th Aug 2016
“No other comments. Great service thanks”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
16th Aug 2016
“Great communication, all went well.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
14th Aug 2016
“Very efficient as per usual”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
14th Aug 2016
“Extremely good thank you”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
12th Aug 2016
“Very poor customer service given by the service dept.the customer is ignored while the staff stand around showing mobile phone pics”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
30th Jul 2016
“Happy with work done, not too happy with finding a Hula Hoop in the passenger door compartment, somebodys been eating in my car.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
30th Jul 2016
“Not applicable”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
27th Jul 2016
“Although in this instance when my car was serviced, the man dealing with the pick up and return was very polite and helpful, I have had a bad experience in the past with lack of communication and unprofessionalism from Vauxhall Bolton so i cannot recommen”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
27th Jul 2016
“I was left alone in the waiting area , the service time had overrun without timely explanation. Better updates would be appreciated….I know things go wrong , I am in the service industry, just keep us informed. I think the timed services are a bit ambit”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
27th Jul 2016
“Excellent service and super slick operation. Highly recommended”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
25th Jul 2016
“Just bought the car from Bolton – despite me living some 200 miles away the odd queries I had were professionally resolved – this including service dept bringing me a car for the duration. The only oddity was some personal items went AWOL whilst in their”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
24th Jul 2016
“I wasn't given a report on the 'health check' for my vehicle which was the main reason for my visit. My window wiper repair was an addition as they were faulty. So I'm disappointed regarding the Health Chevk.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
22nd Jul 2016
“Quick and efficient repair of the CD player combined with a minor bumper repair. Very pleased with Marshall Mercedes.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
21st Jul 2016
“I took advantage of Marshall's collect and return service. Unfortunately, my plans changed and I needed my vehicle to travel on the day that it was in the garage for maintenace work. I was delghted that Marshalls were able to return my vehicle significant”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
20th Jul 2016
“Service was excellent, everything was explained and job completed within specified time.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
20th Jul 2016
“Excellent service thoroughly satisfied”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
17th Jul 2016
“When compared with the experience from a rival manufacturers service department it is poor. My car was seen by your service department returned the same day an hour later the fault reappeared. When I rang the garage the earliest time it could be rebooked”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
14th Jul 2016
“There are lots of local 'places' for services to ensure your vehicle is roadworthy and safe ,because of the modern day technology needed to diagnose 'faults' it is necessary to sometimes go to the 'home firm' to remedy problems,I found the company easy to”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
27th Jun 2016
“Air con motor fixed in record time. Car spotless when returned.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
26th Jun 2016
“Brendan kept me informed throughout the time it took for my service and MOT. He explained everything in detail and was very helpful.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
18th Jun 2016
“First Class Service Received From All Who I Dealt With”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
16th Jun 2016
“I was disappointed to find that my service agreement had been renewed automatically. I did not intend renewing it.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
15th Jun 2016
“My vehicle was returned stating the issue was fixed. However it is not so I have had to make another appointment. The issue is that it takes me two hours to get the car to you. For me to get to my place of work. Get back to the garage to collect the car a”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
30th May 2016
“Good service and a relaxing wait – thank you – Mr Keith Marsden”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
29th May 2016
“From the reception staff to the service staff they were very polite and professional, very good service.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
22nd May 2016
“excellent communication and execution”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
22nd May 2016
“replacement car service needs improvement”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
22nd May 2016
“Very pleased that they did the work as I was not booked in, it was an issue that arose unexpectedly and they managed to squeeze me in for which I am very grateful. Wonderful service.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
21st May 2016
“No comment very satisfied”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
19th May 2016
“Nice people and good service”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
18th May 2016
“No my car was picked up on time serviced, mot'd and returned valeted. Very happy with the service provided. Thank you.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
14th May 2016
“Loan car had no fuel in it”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
13th May 2016
“Great service as usual from your staff at Bolton”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
24th Apr 2016
“Staff were friendly & attentive”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
22nd Apr 2016
“Getting people to answer the phone can take a long time, the number I rang did ring out for a considerable time and then just cut off, getting hold of the right people was a bit of a problem.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
21st Apr 2016
“First class service although a 7.30am opening time for the service department would help.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
21st Apr 2016
“very good service”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
15th Apr 2016
“The service person was great, he gave me all the information i required and the job was completed to a very high standard”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
15th Apr 2016
“I had to ring 4 times to speak to someone to get my car booked in. Apparentley someone hadn't come into work and it sounds like the dept couldn't function. I had to speak to the dealersip principle before someone rang me back”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
13th Apr 2016
“My car came in for brake pads and I was told in collection that discs had also been replaced at a total cost of over”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
25th Mar 2016
“Better customer service. The problems with my vehicle was not rectified and was told to return my vehicle. I was promised a call back the next day but did not receive the call. Dreadful service.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
24th Mar 2016
“Fix the problem, call when you say you will, contact me back when you say you will, problem still not sorted and still waiting for someone to get in touch!!!! Not at all happy with the service, I find it shocking when you are dealing with a high end busin”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
24th Mar 2016
“Routine service, collect and return from my place of work. Vehicle returned on time and with full valet, which is always appreciated.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
24th Mar 2016
“Out of 5 items requiring attention (over and above the service) only one was completed. This was over 8 days ago and there has been no contact since. I don't even know if parts have been ordered or anything else set in motion. I also had to return for the”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
22nd Mar 2016
“Disappointed, my car was in for 2 days at first, nothing was done, I was told to change additional part to make the job easier I finally booked it in the second time, I went to pick it up, and I was told I have to pay”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
21st Mar 2016
“It was all impeccable and I can't offer any suggestions on how the whole process could be improved.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
14th Mar 2016
“Always had good service”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
13th Mar 2016
“really disappointed. For Mercedes standard very very bad i am thining to take actions against how i been treated”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
13th Mar 2016
“Absolutely ridiculous !!!! No curtesy car, you tried giving me the car broken back !!!! How was I meant to get home ?! You then finally after hours ordered me a taxi and paid but was hesitant to do that!! Mercedes Bolton has always been amazing! This time”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
29th Feb 2016
“Only reason the work wasn't completed the first time the car went in was because the fault only appeared the day before the service was booked so the garage weren't aware of the issue until the car was picked up. The part was then ordered and the car rebo”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
29th Feb 2016
“Checked in at the reception desk, waited almost 40 minutes before I had to get up and go to the desk and ask why it was taking so long, 20 minute after that someone came up to me and told me they were arranging for a vehicle has they had none left.. even”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
28th Feb 2016
“Friendly efficient service as always.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
27th Feb 2016
“Outstanding service provided”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
26th Feb 2016
“Excellent and professional service very pleased as always.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
26th Feb 2016
“friendly courtesy service job well done just stay as you are”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
26th Feb 2016
“Receptionist was also pleasant and helpful.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
25th Feb 2016
“If the car comes in to you because the engine management light is on, don't send it back with the engine management light still on”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
25th Feb 2016
“Your service team are all lovely to speak to and deal with, we recently bought our car and have found some unexpected issues with the vehicle. I was surprised at how long we have had to wait to get the car collected and fixed, but the service team are kno”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
20th Feb 2016
“MOT was completed promptly and efficiently. No problems at all.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
20th Feb 2016
“None. All good”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
19th Feb 2016
“Although it was discussed, unfortunately one small item (a new petrol filler cap) was missed and not replaced.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
18th Feb 2016
“Efficient and completed before estimated time!”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
15th Feb 2016
“After having a car break in miles from home. The Bolton car repaired my car after receiving it within 24hrs and at a lower than expected cost. It was cleaned and very little sign of my bad experience remained. They also serviced it for me which means I do”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
14th Feb 2016
“I was looked after incredibly well for my second service and it was a perfectly smooth transaction. I would certainly recommend to friends and will be returning to change my car next year. Thank you Miss V. Maitland”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
30th Jan 2016
“Disappointed with no offer for replacement car and no advice was provided on hiw this could be arranged, as a result we had to struggle to organise ourselves around the repair appointment – given this was a fix to a commin fault on a new car would expect”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
25th Jan 2016
“Very happy with the service and the staff thank you”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
25th Jan 2016
“Duncan was a pleasure to deal with.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
25th Jan 2016
“I was advised that front discs were scoured but no longer producing brake noise. This isn't the case and the problem persists”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
25th Jan 2016
“you wouldn't collect or even drop the car off (it wouldn't go over 2000 rev's) i had to call to see if it was ready i had get a work colleague to collect me and drop me off. Not the service i would expect from a mercedes benz dealership to be told sorry w”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
22nd Jan 2016
“Only had a service. Really nice staff.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
22nd Jan 2016
“Everything was handled with great care and I was pleased with the overall experience, the above questions don't apply to me as my car was in for a service so no work was carried out”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
22nd Jan 2016
“Service only. No repair required”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
19th Jan 2016
“The garage opened 10 minutes late but this was clearly down to the adverse weather that morning. I received an apology (which wasn't necessary), and I was looked after throughout my time waiting for my car to be serviced. The process couldn't have been ha”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
17th Jan 2016
“Excellent, Lounge Service quick, comfortable and easy.”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
16th Jan 2016
“Fantastic service , made to feel very welcome , no problem recommending to any body , well done , ! & thank you , oh and the free coffee and biscuits were very welcome on a cold winters day”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
16th Jan 2016
“Not at all it was handled very well, no issues”
Garage review for Marshall Mercedes-Benz of Bolton, Bolton
Elliot Szlatoszlavek, 15th Jan 2021