Riversway Motor Park
Admiral Way, Preston, Lancashire, PR2 2TY
Garage type: Franchised Dealer
Phone: 0330 1305930
Code: Vehicle Sales & Service & Repair
Garage Services
Our Mission
MERCEDES-BENZ Of PRESTON
The Marshall Motor Group now represents the Mercedes-Benz and smart brands in the North West of England.
As a division of parent company Marshall Group, Marshall Mercedes-Benz has invested significantly in the brand with state of the art showrooms and aftersale facilities at all locations.
We trust you will find a visit to our website both interesting and informative, and we look forward to being of service to you.
Marshall Motor Group was founded over 100 years ago in Cambridge and now has 67 dealership businesses across the country from Cumbria to Hertfordshire.
Marshall remains family-owned and privately-funded and has over 2,000 colleagues. With a current annual turnover of more than ��700m, Marshall is a Top 10 Dealer Group in the UK and the second largest privately owned.
Overall rating from 226 customer reviews
Customer ratings and reviews for Marshall Mercedes Benz Of Preston, Preston
Garage review for Marshall Mercedes Benz Of Preston, Preston
31st Oct 2016
“Booked car in for standard service and was collected and returned from my home address promptly. Also got a phone call advising service was carried out and no issues identified. Was also adviser tyres likely needing replacing in approx 6 months. All v goo”
Garage review for Marshall Mercedes Benz Of Preston, Preston
31st Oct 2016
“Booked car in for standard service and was collected and returned from my home address promptly. Also got a phone call advising service was carried out and no issues identified. Was also adviser tyres likely needing replacing in approx 6 months. All v goo”
Garage review for Marshall Mercedes Benz Of Preston, Preston
28th Oct 2016
“The problem still exists”
Garage review for Marshall Mercedes Benz Of Preston, Preston
27th Oct 2016
“Very professional, knowledgable and attentive. Very pleased with visit.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
24th Oct 2016
“You could try heating the showroom! I have visited the showroom on a couple of occasions during the winter months and each time it has been cold! The lady sitting opposite to me was rubbing her legs to try and warm up….”
Garage review for Marshall Mercedes Benz Of Preston, Preston
23rd Oct 2016
“Great service”
Garage review for Marshall Mercedes Benz Of Preston, Preston
21st Oct 2016
“The experience around getting my car MOT was fine. However I am quite disappointed about my experience with your sales staff. I am very interested in the new E-Class Estate and noticed on the day of my MOT you had just taken delivery of a new E220d in bla”
Garage review for Marshall Mercedes Benz Of Preston, Preston
16th Oct 2016
“Staff were extremely helpful and friendly.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
13th Oct 2016
“everything has been fine”
Garage review for Marshall Mercedes Benz Of Preston, Preston
25th Sep 2016
“Michelle was extremely helpful.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
24th Sep 2016
“Please do not enter this into a prize draw as I don't drink alcohol”
Garage review for Marshall Mercedes Benz Of Preston, Preston
24th Sep 2016
“I found your service advisor (Becy )very good and soon sorted my problem, far better than the service I received when I brought my car in for its first service.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
23rd Sep 2016
“Excellent standard of customer care. Turned up as agreed, and fault found and rectified within 20 minutes….Great job well done.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
23rd Sep 2016
“Car for routine service picked up at home by very pleasant chap and returned within a very few hours, done and dusted (+valeted). Easy peasy!”
Garage review for Marshall Mercedes Benz Of Preston, Preston
22nd Sep 2016
“It was a annual service very pleased with the whole experience”
Garage review for Marshall Mercedes Benz Of Preston, Preston
18th Sep 2016
“No the staff were great but when I came back to my car the front of my car had been scratched on the corner of the front bumper and whoever had been working on it had left a dirty spoon in my car.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
16th Sep 2016
“Think you need to improve communication with customers.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
16th Sep 2016
“perfectly, Simon was outstanding and a credit to your company. best customer service i have had in a long time.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
14th Sep 2016
“The service reception dept. was excellent and I was made comfortable whilst I waited and was kept up to date with the progress of my MOT and service which were completed well within the time designated. I was very pleased with my service experience. Well”
Garage review for Marshall Mercedes Benz Of Preston, Preston
24th Aug 2016
“I have not required any repair work due to accident etc. and had a three year service agreement which was excellent in every way. My free MOT at the end of year three required a replacement tyre due to a cut in the side. All in all an excellent experience”
Garage review for Marshall Mercedes Benz Of Preston, Preston
21st Aug 2016
“I would like to thank all the team at Preston especially Michelle (service department) who couldn't have ben more helpfull. Please pass on my thanks fo her help and dedication. You have a great employee.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
20th Aug 2016
“Good”
Garage review for Marshall Mercedes Benz Of Preston, Preston
20th Aug 2016
“Your Staff gave exceptional service throughout . A very good first time experience .I look forward to my next visit.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
19th Aug 2016
“I was booked in at 10 for an hour to clean, and mend puncture . It was over two hours wait. So not to happy about that.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
19th Aug 2016
“Excellent service. Very polite staff. From start to finish everything about my car service was so efficient and professional. I would definately come again and recommend.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
17th Aug 2016
“Good reception and customer care by Jennifer”
Garage review for Marshall Mercedes Benz Of Preston, Preston
17th Aug 2016
“Good quick service phone called to let me know what was happening and picked the car up on time”
Garage review for Marshall Mercedes Benz Of Preston, Preston
14th Aug 2016
“Super dealer, very helpful.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
14th Aug 2016
“Fantastic from start to finish! Especially Jennifer who I felt with at the Preston Branch. Always goes above and beyond to help.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
24th Jul 2016
“Very pleased with Jennifer's concern to ensure things were right”
Garage review for Marshall Mercedes Benz Of Preston, Preston
19th Jul 2016
“It was my first time at the Mercedes show room/garage and it was the best customer service I have had experienced in a long time. No hard sell, but lots of knowledge and this for me ensured I booked in with them. I have say that Simon Walker who dealt wit”
Garage review for Marshall Mercedes Benz Of Preston, Preston
17th Jul 2016
“Service staff do not listen to customers, preferring to tell you what they need or want, rather than listen to your comments. I asked to be contacted as soon as the vehicle was ready for collection, and as usual I had to make the call. This call informed”
Garage review for Marshall Mercedes Benz Of Preston, Preston
15th Jul 2016
“As some have a reasonable distance to travel and two hours or so is a long time to waite a collection service may help..”
Garage review for Marshall Mercedes Benz Of Preston, Preston
27th Jun 2016
“I normally use the Bolton mercedes dealership for both service and repair. I decided to try preston. I had the service carried out a few months ago and was briefly notified of some repair work that was needed. I was due to be away for work so explained I”
Garage review for Marshall Mercedes Benz Of Preston, Preston
26th Jun 2016
“My car was having its first service and there were one or two faults that I had advised prior to dropping off the car. Whilst these could not be fixed during the service I have been assured that they will be fixed within the next couple of weeks.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
25th Jun 2016
“I am a fleet manager for a company with over 300 vehicles. 162 are Mercedes. So I do know about cars and mechanical problems. My car wasn't fixed ( on two occasions) if an engine part breaks it is covered by warranty, if a trim panel breaks it is not? Why”
Garage review for Marshall Mercedes Benz Of Preston, Preston
23rd Jun 2016
“Excellent and professional service, certainly an added perk of owning a Mercedes”
Garage review for Marshall Mercedes Benz Of Preston, Preston
22nd Jun 2016
“very friendly and professional service. only reason work not finished was part to be ordered. cant say same for Mercedes benz warranty department though. was concerned about warning light so went to my local garage. problem was confirmed a warranty item a”
Garage review for Marshall Mercedes Benz Of Preston, Preston
22nd Jun 2016
“Very polite curtious and profesional”
Garage review for Marshall Mercedes Benz Of Preston, Preston
19th Jun 2016
“Great service as always from the buying expieriance to the after care provided.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
17th Jun 2016
“EXCELLENT SERVICE BY ALL STAFF INVOLVED IN PARTICULAR THE STAFF MEMBER WHO COLLECTED & RETURNED THE VEHICLE TO OUR HOME ADDRESS FIRST CLASS”
Garage review for Marshall Mercedes Benz Of Preston, Preston
17th Jun 2016
“My car was in for service not repair”
Garage review for Marshall Mercedes Benz Of Preston, Preston
16th Jun 2016
“very satisfied”
Garage review for Marshall Mercedes Benz Of Preston, Preston
22nd May 2016
“First rate service delivered by first class staff.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
22nd May 2016
“Very satisfied with the whole experience! Efficient professional service and I got a lovely clean car-thankyou”
Garage review for Marshall Mercedes Benz Of Preston, Preston
19th May 2016
“I had originally booked an appointment on line for 2 new tyres to be fitted on Thursday but due to family commitments had to change the day to Tuesday all with the kind help of the service desk receptionist Many thanks”
Garage review for Marshall Mercedes Benz Of Preston, Preston
15th May 2016
“Happy with how I was dealt with, very friendly.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
13th May 2016
“Allison was absolutely fantastic rang and explained every step of the way very helpful she has a great knowledge of the service and department”
Garage review for Marshall Mercedes Benz Of Preston, Preston
12th May 2016
“I am not sure on the logic of your booking in system but I am sure it works for you. I don't see the difference between asking for the vehicle to be ready by a certain time and calling it a lounge appointment" as I was not sitting and waiting for it to be”
Garage review for Marshall Mercedes Benz Of Preston, Preston
28th Apr 2016
“When I booked my car in for the service, I was given a choice of timeslots. I chose 10am. I was told that the work would take two hours and was asked whether I wanted to wait at the dealership for the work to be completed or take a courtesy car. I decided”
Garage review for Marshall Mercedes Benz Of Preston, Preston
25th Apr 2016
“Service advisor was totally amazing!”
Garage review for Marshall Mercedes Benz Of Preston, Preston
24th Apr 2016
“I would like to query why my monthly payments for my service plan are so high, when I have a colleague who is only paying”
Garage review for Marshall Mercedes Benz Of Preston, Preston
23rd Apr 2016
“Excellent service every time”
Garage review for Marshall Mercedes Benz Of Preston, Preston
22nd Apr 2016
“The car was washed and hoovered inside the passenger compartment. However, the rear boot space had been left unhoovered?? But was happy with the service”
Garage review for Marshall Mercedes Benz Of Preston, Preston
21st Apr 2016
“handled vey badly”
Garage review for Marshall Mercedes Benz Of Preston, Preston
17th Apr 2016
“Staff very polite and understanding, good service would always deal with Medcedes of Preston.( Marshall)”
Garage review for Marshall Mercedes Benz Of Preston, Preston
16th Apr 2016
“Very professionally handled with courteous staff.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
13th Apr 2016
“You could have a body shop closer than Blackpool.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
13th Apr 2016
“Customer service we excellent, very polite and informative and felt nothing was too difficult for them to help me with.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
17th Mar 2016
“My car went in for its first service and whilst out in it that night I had a total loss of power and then the engine warning light came on. I then had to return it to the garage the following morning where they fixed it after 50 mins. Although they fixed”
Garage review for Marshall Mercedes Benz Of Preston, Preston
14th Mar 2016
“great from booking, picking my car up and bringing it back, smooth process and they washed and vacumned my car which the extra bits makes you stand out from the rest Thank you”
Garage review for Marshall Mercedes Benz Of Preston, Preston
29th Feb 2016
“Excellent in every way! Many thanks.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
28th Feb 2016
“Pushed the blame onto another Marshall dealership and this involved significant extra travel to rectify a fault that Preston should have been able to correct. The cost was unjustified for the inability of them to fix the fault.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
25th Feb 2016
“The service from the phone call to the work being done was excellent. All the staff I came into contact with were professional and friendly.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
22nd Feb 2016
“Jennifer was extremely courteous & friendly. My car was returned to me in excellent condition, having been cleaned & vacuumed to Show room standard.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
20th Feb 2016
“Disappointed that there was no curtesy car available even though I waited about 10 days for MB to collect car, being earliest available, only to find driver left his MB car in our cul de sac for 24 hours!”
Garage review for Marshall Mercedes Benz Of Preston, Preston
19th Feb 2016
“Car has been in the garage 5 times in the past 6 months for the same issue. Very close to returning vehicle to dealer and never owning a Mercedes again.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
26th Jan 2016
“Alison in service/repairs dept very helpful in organising us a hire car”
Garage review for Marshall Mercedes Benz Of Preston, Preston
24th Jan 2016
“Called to book in for a service and MOT. Also requested to have a headlight bulb and rear wiper replaced as soon as possible arranged to call in next day for these to be done. arrived next day to find you had not been notified of my arrival. With your usu”
Garage review for Marshall Mercedes Benz Of Preston, Preston
18th Jan 2016
“Kept informed of progress at regular intervals”
Garage review for Marshall Mercedes Benz Of Preston, Preston
16th Jan 2016
“The work was regarding change of car key battery. I was told I could just drop in which I did just before closing time. I was attended immediately and battery replaced.”
Garage review for Marshall Mercedes Benz Of Preston, Preston
16th Jan 2016
“the service was first class all the staff very helpful, when the new e-class is available would like you to contact me kind regards anthony sharples”
Garage review for Marshall Mercedes Benz Of Preston, Preston
14th Mar 2019