2 Augusta Close The Havens Ransomes Europark, Ipswich, Suffolk, IP3 9SS
Garage type: Franchised Dealer
Phone: 03301304321
Code: Vehicle Sales & Service & Repair
Garage Services
Our Mission
Marshall Motor Group was founded over 100 years ago in Cambridge and now has 67 dealership businesses across the country from Cumbria to Hertfordshire.
Marshall remains family-owned and privately-funded and has over 2,000 colleagues. With a current annual turnover of more than ��700m, Marshall is a Top 10 Dealer Group in the UK and the second largest privately owned.
Overall rating from 465 customer reviews
Customer ratings and reviews for Marshall Vauxhall Ipswich, Ipswich
Garage review for Marshall Vauxhall Ipswich, Ipswich
26th Oct 2016
“We are very very unhappy with vauxhall and the fact that our car could catch fire and so far has had to have two safety recalls but we hope that these recalls will permanently rectify this problem( as yet we have no confidence in this) but we have been ve”
Garage review for Marshall Vauxhall Ipswich, Ipswich
26th Oct 2016
“Very efficient service. Friendly informative staff who provided me with a courtesy car as pre-arranged and service and MOT completed in excellent time. Many thanks.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
24th Oct 2016
“It was expensive but you kept me informed!”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd Oct 2016
“Excellent”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd Oct 2016
“The girls on the desk were very friendly and helpful. My car required more work than originally thought but the reason was explained well. Although not expected or requested it would have been a nice touch to have found that the car had been washed when c”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd Oct 2016
“My notability car was collected for its annual service. The person collecting was on time, polite, efficient and smart.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd Oct 2016
“Excellent reception”
Garage review for Marshall Vauxhall Ipswich, Ipswich
21st Oct 2016
“I bought this vehicle new and you supplied it with an out of date SAT Nav. I suggest you improve this situation, little things can spoil your reputation.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
20th Oct 2016
“I was not at all happy with the service I received, the reception staff were excellent but I feel the workshop staff appeared to do everything they could to make them appear incompetent. I ask that my details be withheld because I need to take my vehicle”
Garage review for Marshall Vauxhall Ipswich, Ipswich
16th Oct 2016
“Efficient service. thank you.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
16th Oct 2016
“Excellent service”
Garage review for Marshall Vauxhall Ipswich, Ipswich
16th Oct 2016
“We had a breakdown down in the hire car. Firstly I had concerns the car hadn't been checked before it was hired out. The milliage was 600 miles different to the paperwork received and what the car was reading. The car wasn't tidy and then to have a tire b”
Garage review for Marshall Vauxhall Ipswich, Ipswich
14th Oct 2016
“Very frinedly and quick”
Garage review for Marshall Vauxhall Ipswich, Ipswich
28th Sep 2016
“This was the second Vauxhall recall so not a normal service or repair”
Garage review for Marshall Vauxhall Ipswich, Ipswich
28th Sep 2016
“Could have had more details about what was actually carried out”
Garage review for Marshall Vauxhall Ipswich, Ipswich
26th Sep 2016
“Very good all round thanks. Air con now sorted.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd Sep 2016
“I usually wait while work is being done on my car, but this time my visit was over four fours in duration. Even the sales reps were asking me if I'd taken up residence! I needed an internal fan motor replacing … no a/c, just the fan. First off, I don't”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd Sep 2016
“Our car was returned after a 2nd annual service and was so clean inside and outside it looked as if it had been delivered from the showroom. Thank you and well done to everyone”
Garage review for Marshall Vauxhall Ipswich, Ipswich
18th Sep 2016
“Can you please follow up the rusty wheels report from M G Kerry carried out November of last year. AY63FDO, I have now logged this with Vauxhall directly. Also I'm confused about pad wear, you use remaining" and then use "worn" % which is confusing. The 5”
Garage review for Marshall Vauxhall Ipswich, Ipswich
18th Sep 2016
“excellent friendly costumer service”
Garage review for Marshall Vauxhall Ipswich, Ipswich
16th Sep 2016
“Very friendly helpful service”
Garage review for Marshall Vauxhall Ipswich, Ipswich
16th Sep 2016
“keep good work up”
Garage review for Marshall Vauxhall Ipswich, Ipswich
16th Sep 2016
“I originally booked for a site and wait however when I arrive they did not have this information. The service managed to fit me in and only took a few hours”
Garage review for Marshall Vauxhall Ipswich, Ipswich
14th Sep 2016
“quick and efficient”
Garage review for Marshall Vauxhall Ipswich, Ipswich
12th Sep 2016
“Young lady at service front desk, was perfect a 1st class ambassador for marshalls”
Garage review for Marshall Vauxhall Ipswich, Ipswich
28th Aug 2016
“I was very satisfied with the service to my car. Thanks. Norman Hammond”
Garage review for Marshall Vauxhall Ipswich, Ipswich
27th Aug 2016
“Unhappy with price for work carried out & had to keep phoning for updates as never git called back when told I would. Will certaintly not be coming back for service or mot next year.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
27th Aug 2016
“Yes car was on recall work and told they would phone when done same day But I never got a call thought something was wrong ,I had to phone on Thursday morning to see if car done told it was so when collected I said no body called epically when Noticed tha”
Garage review for Marshall Vauxhall Ipswich, Ipswich
25th Aug 2016
“Perfectly satisfied”
Garage review for Marshall Vauxhall Ipswich, Ipswich
25th Aug 2016
“I did ask for my car to be valued as I had seen a new car I was keen on in the garage but unfortunately this did not happen as the sales people were busy”
Garage review for Marshall Vauxhall Ipswich, Ipswich
25th Aug 2016
“Very helpful and we'll run Vauxhall dealership. I received an excellent service from all members of staff and would definitely take my car here again.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
24th Aug 2016
“Excellent Service and Staff”
Garage review for Marshall Vauxhall Ipswich, Ipswich
19th Aug 2016
“When i got the car back i had a stone chip on the windscreen and and shallow dent on the passenger quarter panel that wasn't there when i brought the car in to be repaired. Service was good but i would never recommend anyone to come to you for any work.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
14th Aug 2016
“Your Service Department Team from reception to Service Manager are and were excellent in solving a difficult fault which developed in our car. A very happy customer!!!”
Garage review for Marshall Vauxhall Ipswich, Ipswich
14th Aug 2016
“I have been sold a car unfit for use and am completely dissatisfied . I will never buy Vauxhall again nor use marshals. I will tell as many people as possible what a horrible company they are to deal with.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
13th Aug 2016
“Minor disappointment not notified when vehicle ready for collection”
Garage review for Marshall Vauxhall Ipswich, Ipswich
13th Aug 2016
“My vehicle was only in for an MOT but overall the service was good”
Garage review for Marshall Vauxhall Ipswich, Ipswich
29th Jul 2016
“It wasn't actually a repair but MOT and service. Fully satisfied.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
24th Jul 2016
“Had to call out RAC, Somewhat concerned when I saw engine smoking had to get out quickly with my wheelchair. Later found service engineer failed to replace oil cap.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
24th Jul 2016
“super duper smashing great”
Garage review for Marshall Vauxhall Ipswich, Ipswich
24th Jul 2016
“I'm always greeted as a friend rather than just another customer. So keep that up & spread the word through to all your staff, we like to be recognised & treated as welcome friends”
Garage review for Marshall Vauxhall Ipswich, Ipswich
23rd Jul 2016
“The car went in for a factory recall whilst carrying out said recall was advised that there maybe an oil leak so booked in for 3 days for investigation.just befire giung in the handbrake did not work. The car was delivered and the work was done as schedul”
Garage review for Marshall Vauxhall Ipswich, Ipswich
21st Jul 2016
“Just a blip – I was called to collect my vehicle earlier than expected being advised that it was ready for collection. When I called back at the Showroom, my car was not in fact ready and needed to be washed and cleaned which meant a further wait for 1/2”
Garage review for Marshall Vauxhall Ipswich, Ipswich
21st Jul 2016
“when I contact or go into the branch everyone is so helpful and attentive”
Garage review for Marshall Vauxhall Ipswich, Ipswich
16th Jul 2016
“Tony Gardiner was his usual, perfect mix, of friendly, courteous professionalism. He is a credit to Marshalls and will be sorely missed when he retires.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
15th Jul 2016
“Paul Reed and his associate Mandy were brilliant I could not have wished for better service the both go the extra mile to make customers happy. The work carried out is exceptional.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
26th Jun 2016
“Kings Lynn branch handled the situation really well, very professional and helpful in every way.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
24th Jun 2016
“I would like to single out Leanne Balls (Service Advisor) at Marshalls Ipswich for outstanding customer service and professionalism. I booked online for an MoT to be done on 01/06/2016. Only problem was when I turned up they were not expecting me. Leanne”
Garage review for Marshall Vauxhall Ipswich, Ipswich
23rd Jun 2016
“My service advisor was polite and knowledgeable and I can definitely recommend”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd Jun 2016
“Always helpful”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd Jun 2016
“The service staff were marvellous and kept myself advised at all times the only aaggravation was having to wait 45 minutes to have the car hovered and washedtimesThethe”
Garage review for Marshall Vauxhall Ipswich, Ipswich
20th Jun 2016
“Very pleased with the assistance and information I received from the workshop manager, a true professional many thanks Keith Blyth”
Garage review for Marshall Vauxhall Ipswich, Ipswich
18th Jun 2016
“Service lights on dash not reset”
Garage review for Marshall Vauxhall Ipswich, Ipswich
18th Jun 2016
“Original call advised a waiting appointment of around 30 minutes. However turned out to be 2 hours plus!”
Garage review for Marshall Vauxhall Ipswich, Ipswich
14th Jun 2016
“routine service & mot carried out excellent service as usual. service plan helps to spead the cost of maintenance & servicing.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
12th Jun 2016
“Excellent service”
Garage review for Marshall Vauxhall Ipswich, Ipswich
30th May 2016
“Only in for annual service and MOT. Your guys always give good service with a smile”
Garage review for Marshall Vauxhall Ipswich, Ipswich
30th May 2016
“Absolutely outstanding!”
Garage review for Marshall Vauxhall Ipswich, Ipswich
29th May 2016
“MARSHALL VAUXHALL OF IPSWICH WAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I WILL NEVER RETURN AND HAVE ALSO TOLD FRIENDS AND FAMILY NEVER TO GO THERE AS WELL”
Garage review for Marshall Vauxhall Ipswich, Ipswich
29th May 2016
“As always it was a pleasure to deal with Paul and Mandy on the Service Reception desk. They always offer a polite and caring service and I am made to feel valued as a customer every time that i have dealings with them. This is one of the reasons that I co”
Garage review for Marshall Vauxhall Ipswich, Ipswich
29th May 2016
“The vehicle was in for service so some questions do not apply”
Garage review for Marshall Vauxhall Ipswich, Ipswich
27th May 2016
“Mandy the receptionist at the kings Lynn ford centre is so efficient and always so very helpful, because they couldn't offer me a courtesy car at the time my vehicle needed attention she asked me if I could manage for the day without one.that to me was no”
Garage review for Marshall Vauxhall Ipswich, Ipswich
27th May 2016
“No time frame was agreed or offered. Very limited communication or understanding on behalf of the service team. Very dissatisfied”
Garage review for Marshall Vauxhall Ipswich, Ipswich
27th May 2016
“Always top notch service”
Garage review for Marshall Vauxhall Ipswich, Ipswich
27th May 2016
“MOT & service carried out efficiently and with speed.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
26th May 2016
“Resonnator" recall;1st appointment”
Garage review for Marshall Vauxhall Ipswich, Ipswich
26th May 2016
“Was a complete waste of time couldn't work out the faults on my van no explanation over phone wouldn't even talk to me when I asked in the service department so I had to demand my keys back and take it to another garage with more skills. Might even take t”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd May 2016
“Hi,I always have my car looked at Marshall ipswich,and Tony on the service desk,always polite and friendly,he is a credit to your company”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd May 2016
“The fantastic service I received from TONY exceeded my expectations. I explained that I was on a brief visit from South Wales and that I had to travel back the following day. Tony advised me that he would try to have my car ready for 5pm. At 4.15 pm Tony”
Garage review for Marshall Vauxhall Ipswich, Ipswich
16th May 2016
“Service at Marshalls is always first class. I wonder however if it's necessary to pipe Kiss FM into the reception waiting area when the average age of those waiting was 50+.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
15th May 2016
“fault should have been traced on First Visit, But well looked after on second visit and fault sorted”
Garage review for Marshall Vauxhall Ipswich, Ipswich
15th May 2016
“I wasn't made aware that the glass from rbthe mirror would be replaced as well as the plastic casing. When I rang up I was given a quote for the part that was being ordered with an estimated on the amount it would cost to fit. I ended up pay”
Garage review for Marshall Vauxhall Ipswich, Ipswich
14th May 2016
“Required two visits to undertake repair. Vehicle was damaged and was returned dirty.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
12th May 2016
“The young lady who served me on the service desk was fantastic last Saturday morning. Very helpful, very polite and i would like the Management team to pass on my thanks for all her help. She is a credit to marshalls and I hope you have a colleuge of them”
Garage review for Marshall Vauxhall Ipswich, Ipswich
29th Apr 2016
“Fantastic service by all staff”
Garage review for Marshall Vauxhall Ipswich, Ipswich
29th Apr 2016
“Think it would be nice to ask how you prefer to be addressed. Had lots of Mrs Shaw but I personally prefer to be called Bev when it's a general thing. Got a bit smothering. But was very helpful and friendly”
Garage review for Marshall Vauxhall Ipswich, Ipswich
28th Apr 2016
“All was fine cant ask for anymore.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
28th Apr 2016
“Great service I thankyou for the efficiency in getting the job donexx”
Garage review for Marshall Vauxhall Ipswich, Ipswich
26th Apr 2016
“Claire from the Service Desk was very helpful and friendly, however this was the only good comment I can make. I have submitted formal complaint in writing to Serena Richardson at Marshall Ipswich and Vauxhall directly via the following E-Mail address Vau”
Garage review for Marshall Vauxhall Ipswich, Ipswich
25th Apr 2016
“Outstanding!”
Garage review for Marshall Vauxhall Ipswich, Ipswich
24th Apr 2016
“Yes improve your customer seating! Although the seats may look smart they are VERY uncomfortable if you have to sit on them for more than 10 minutes. Not everyone has long legs and there is no back support.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
24th Apr 2016
“excellent work as usual”
Garage review for Marshall Vauxhall Ipswich, Ipswich
24th Apr 2016
“When Alison from Marshall Vauxhall Ipswich rang me regarding booking my car in for service she asked me if they could do the MOT for a special price of”
Garage review for Marshall Vauxhall Ipswich, Ipswich
24th Apr 2016
“It is a shame the courtesy car is no longer free, no so much a courtesy..”
Garage review for Marshall Vauxhall Ipswich, Ipswich
23rd Apr 2016
“Your company fitted a new roof rack to my vauxhall combo van and need load stops. They are not available for this model apparently. . I need to know what the actual make of the roof rack is but no-one can help me there. I think it is Thule or Rhino, but c”
Garage review for Marshall Vauxhall Ipswich, Ipswich
22nd Apr 2016
“The service and staff were Ist classTony and the two ladies at reception made sure I was looked after (the drink machine kept me happy)and the car was ready on time,the general manager Serina came to see me,and she. was helpful and charming.Many Thanks.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
19th Apr 2016
“I have emailed Tom your after sales manager who has chosen not to respond…”
Garage review for Marshall Vauxhall Ipswich, Ipswich
17th Apr 2016
“Only disappointment that they didn't wash my car as per usual.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
17th Apr 2016
“Better waiting area as it suffer's from a draught from the main door”
Garage review for Marshall Vauxhall Ipswich, Ipswich
16th Apr 2016
“Friendly, helpful and excellent service. Thank you.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
16th Apr 2016
“According to manual tyre pressures are meant to be 37 & 39, which they were when I checked them last weekend, after the service the tyre pressure warning is on and they are 28, 30, 32 & 34 but the service sheet says you checked them ? Also, it says canist”
Garage review for Marshall Vauxhall Ipswich, Ipswich
15th Apr 2016
“Friendly and efficient and I was shown to my car when I came to collect it”
Garage review for Marshall Vauxhall Ipswich, Ipswich
15th Apr 2016
“Travelled down from South Wales an my Vauxhall would not start after engine off after 30mins. Spoke to Tony to explain my problem. He asked me to bring my car to yourselves. I duly brought it in and was advised that it should be ready by 1600 hrs the foll”
Garage review for Marshall Vauxhall Ipswich, Ipswich
15th Apr 2016
“This questionnaire does not really apply to me as my car was having an MOT and service rather than a repair. Overall I am happy with the service but it did seem to take a long time (almost 3 hours)but perhaps you were just being thorough.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
15th Apr 2016
“The request for the annual service was handled courteously and i was very pleased with all that was done.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
14th Apr 2016
“Not really. Everything explained about the repair to my car. Thankyou.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
14th Apr 2016
“My truck was booked in for mot, but your emissions tester was out of action so it couldn't be done so I took it to John Grose round the corner”
Garage review for Marshall Vauxhall Ipswich, Ipswich
14th Apr 2016
“Brilliant service, quick and easy- very satisfied.”
Garage review for Marshall Vauxhall Ipswich, Ipswich
13th Apr 2016
“Do job right first time ended up costing for taxi to pick up second time”
Garage review for Marshall Vauxhall Ipswich, Ipswich
29th Oct 2016