Marshall SEAT of Cambridge

699 Newmarket Road, Cambridge, Cambridgeshire, CB5 8SQ

Garage type: Franchised Dealer

Phone: 01223 377400

Code: Vehicle Sales & Service & Repair

Garage Services

Our Mission

Marshall Motor Group was founded over 100 years ago in Cambridge and now has 65 dealership businesses across the country from Cumbria to Hertfordshire.

Marshall remains family-owned and privately-funded and has over 2,000 colleagues. With a current annual turnover of more than ��700m, Marshall is a Top 10 Dealer Group in the UK and the second largest privately owned.

Overall rating from 135 customer reviews

Customer ratings and reviews for Marshall SEAT of Cambridge, Cambridge

Garage review for Marshall SEAT of Cambridge, Cambridge

21st Oct 2016
“Although I was happy with the service and the work of the service reception team I can't easily recommend Marshalls because the costs are so high.”

Garage review for Marshall SEAT of Cambridge, Cambridge

20th Oct 2016
“I brought my Seat in for a service on Monday 17th October at the Cambridge garage. I was given a quote by Matt a month prior (following an MOT) of”

Garage review for Marshall SEAT of Cambridge, Cambridge

17th Oct 2016
“An update was carried out which resulted in an airbag light illuminating. However, another update was required which Marshalls didn't know about. This resulted in the car being kept overnight. The question must be why Marshalls didn't have all the info?”

Garage review for Marshall SEAT of Cambridge, Cambridge

20th Sep 2016
“Extremely poor. Terrible communication, unnecessary delays and misinformation. Will not be returning.”

Garage review for Marshall SEAT of Cambridge, Cambridge

12th Sep 2016
“I had to argue that the work completed was not satisfactory.”

Garage review for Marshall SEAT of Cambridge, Cambridge

15th Aug 2016
“Amazing service, everytime I come in I receive top service from Lucy. Not one complaint.”

Garage review for Marshall SEAT of Cambridge, Cambridge

14th Aug 2016
“The customer service experience was excellent”

Garage review for Marshall SEAT of Cambridge, Cambridge

30th Jul 2016
“I'd brought the car in for a service the previous month and as part of that they identified a problem with the driver seat which they said could result in it failing it's MOT and said I should get them to check the rail. So I paid for them to check the ra”

Garage review for Marshall SEAT of Cambridge, Cambridge

28th Jul 2016
“Excellent service especially your man on the service desk.”

Garage review for Marshall SEAT of Cambridge, Cambridge

21st Jul 2016
“Return calls when customer leaves their number. Do not blame customers when time of service booking was made incorrectly. Do not make customer visit servicing multiple times to diagnosis the problem. Offer a solution when a component of the car purchased”

Garage review for Marshall SEAT of Cambridge, Cambridge

14th Jul 2016
“Q2. On starting the work it was found that another part was required. I was informed and a new time agreed. I was kept informed of progress. This was handled well.”

Garage review for Marshall SEAT of Cambridge, Cambridge

25th Jun 2016
“When I phoned to book my service and when I arrived on the morning I mentioned a slow puncture that I wanted sorting. Both times, I was told that this would be looked at as part of the visual health check and that if a problem was found it would be dealt”

Garage review for Marshall SEAT of Cambridge, Cambridge

19th Jun 2016
“Rather on the expensive side for an i10 service”

Garage review for Marshall SEAT of Cambridge, Cambridge

17th Jun 2016
“Although I had agreed a collection time of 3.00pm and arrived at just before 3.00pm the car wasn't ready until 3.30pm meaning I had to sit waiting for half an hour.”

Garage review for Marshall SEAT of Cambridge, Cambridge

30th May 2016
“Very friendly and informative.”

Garage review for Marshall SEAT of Cambridge, Cambridge

25th May 2016
“A part for a recall repair was missing, but nobody told me about that recall when I collected my car from servicing. Two weeks later I received a text message, I should book my car in again because the part is now available. Quite surprising, as nobody ha”

Garage review for Marshall SEAT of Cambridge, Cambridge

18th May 2016
“The car went in for a fixed service. I was advised that the washers didn't work, and that could be investigated" for 30min labour to start with. As the washers worked the day before”

Garage review for Marshall SEAT of Cambridge, Cambridge

16th May 2016
“I had a problem with the vehicle when it was returned. I phoned the service dept and was promised a phone call back to talk me through sorting out the problem. No-one phoned me back that evening or the following day, or any other day for that matter. I wa”

Garage review for Marshall SEAT of Cambridge, Cambridge

15th May 2016
“Unfortunately the garage wasn't able to locate the noise coming from my car but have identified a number of issues which may assist and will keep the car running better. they are providing a quote, which was advised for late Wednesday but I'm still waitin”

Garage review for Marshall SEAT of Cambridge, Cambridge

15th May 2016
“Once the vehicle was booked in everything worked well, but v disappointed that its taken 6 weeks to have a damaged tyre replaced under Marshal Care insurance due to non-availability of replacement tyre. V frustrating and would have been incredibly inconve”

Garage review for Marshall SEAT of Cambridge, Cambridge

15th May 2016
“Matt and Mark were great. Both kept me informed throughout and I was delighted with the service I received at Marshall Seat Cambridge.”

Garage review for Marshall SEAT of Cambridge, Cambridge

15th May 2016
“It was terrible. I feel ripped off and badly treated. I am not entirely convinced any work other than putting in oil was actually done though it has of course been charged for. See my feedback posted on your site yesterday which still hasn't been responde”

Garage review for Marshall SEAT of Cambridge, Cambridge

15th May 2016
“Matt's commitment to customer service should be applauded. Happy in every phone call and on arrival, polite and very knowledgeable especially when I had a little panic the following day on a 'sudden low pressure' warning to reassure me all was fine. Healt”

Garage review for Marshall SEAT of Cambridge, Cambridge

25th Apr 2016
“All the staff were so welcoming and helpful, I am not very knowledgeable about cars but the staff were fab at explaining everything, will definitely be returning in the future”

Garage review for Marshall SEAT of Cambridge, Cambridge

24th Apr 2016
“My vehicle didn't require any repair work and was in overall good condition so there wasn't any need for future work requirements, which is the only reason I answered 'no' to two of the questions above. There is nothing negative to say, the staff were ver”

Garage review for Marshall SEAT of Cambridge, Cambridge

18th Apr 2016
“Brought the car in for a service, though no repairs required. All very satisfactory.”

Garage review for Marshall SEAT of Cambridge, Cambridge

18th Apr 2016
“A text to say the car is ready to collect would be nice.”

Garage review for Marshall SEAT of Cambridge, Cambridge

17th Apr 2016
“excellent as ever”

Garage review for Marshall SEAT of Cambridge, Cambridge

28th Mar 2016
“Was again disappointed in that when picked car up, service advisor stated that she had just noticed that the technician had noted there was a non-repairable puncture to the front off side tyre. She has contacted tyre department but all had gone home. Advi”

Garage review for Marshall SEAT of Cambridge, Cambridge

25th Mar 2016
“I didn't get any formal notification about any software changes that were made to the car during the service to cover the fuel management issues that my model of Leon apparantly suffers(ed) from”

Garage review for Marshall SEAT of Cambridge, Cambridge

14th Mar 2016
“Great service but a bit of a shame that I had to wait for the car to be cleaned when I arrived to collect it”

Garage review for Marshall SEAT of Cambridge, Cambridge

14th Mar 2016
“been before an will definately come back”

Garage review for Marshall SEAT of Cambridge, Cambridge

28th Feb 2016
“I was refused a pick up service when I dropped the car in the morning. But later when my husband spoke to Emma about the service, a pick up was arranged. It seemed like the pick up shouldn't have been refused straightaway in the morning.”

Garage review for Marshall SEAT of Cambridge, Cambridge

27th Feb 2016
“Give a estimated time for pick up and delivery”

Garage review for Marshall SEAT of Cambridge, Cambridge

26th Feb 2016
“I was thoroughly satisfied with the outcome of the problems with my car and was handled swiftly.”

Garage review for Marshall SEAT of Cambridge, Cambridge

25th Feb 2016
“Helpful friendly staff, good experience.”

Garage review for Marshall SEAT of Cambridge, Cambridge

23rd Feb 2016
“I'm not impressed that at less than I year old I had to take the car in to have the washer jets fixed. I understand that the fuse going was because the pipes were blocked and I was told the were blocked due to them scaling up. Mark said this may be becaus”

Garage review for Marshall SEAT of Cambridge, Cambridge

21st Feb 2016
“No, all was handled well. Although I did not get a reply through the Marshalls booking system for a service and had to go through the seat website.”

Garage review for Marshall SEAT of Cambridge, Cambridge

24th Jan 2016
“car took us home after dropping of the car,very good we chose to walk back to collect the car as it was a nice day and we live quite close to your garage.Car wash was not special looked like a quick spray.. water in headlights and no leather of to finish”

Garage review for Marshall SEAT of Cambridge, Cambridge

22nd Jan 2016
“The car was in for its first notability MOT. It was unfortunate that when I booked it in I was told that it would take an hour, so l thought that it was not worth having a courtesy car of the short time. I had to wait 2 1/2 hours because the car could not”

Garage review for Marshall SEAT of Cambridge, Cambridge

21st Jan 2016
“The staff discount was a real bonus the work carried out was routine and one area was not unexpected 2 new front tyres but overall was pleased with what was carried out!”

Garage review for Marshall SEAT of Cambridge, Cambridge

13th Jan 2016
“They gave me the Wifi password so I was happy.”