Whitebirk Drive, Blackburn, Lancashire, BB1 3HT
Garage type: Franchised Dealer
Phone: 03301302939
Code: Vehicle Sales & Service & Repair
Garage Services
Our Mission
Marshall Motor Group was founded over 100 years ago in Cambridge and now has 67 dealership businesses across the country from Cumbria to Hertfordshire.
Marshall remains family-owned and privately-funded and has over 2,000 colleagues. With a current annual turnover of more than ��700m, Marshall is a Top 10 Dealer Group in the UK and the second largest privately owned.
Overall rating from 185 customer reviews
Customer ratings and reviews for Mercedes Benz Of Blackburn, Blackburn
Garage review for Mercedes Benz Of Blackburn, Blackburn
31st Oct 2016
“The problem exists and I am in the process of logging the fault with Mercedes”
Garage review for Mercedes Benz Of Blackburn, Blackburn
29th Oct 2016
“Patrick provided first class service as always. I can only hope he is well rewarded for the work he does for you.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
29th Oct 2016
“Came to you for a warranty issue which needed a part not in stock I asked for a courtesy car but you did not have one. The car was kept overnight and finished in the morning. I am very happy with the work done left very clean inside and out. Thanks Brian.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
27th Oct 2016
“Gayle was very helpful and good to deal with”
Garage review for Mercedes Benz Of Blackburn, Blackburn
26th Oct 2016
“everything was as smooth as clockwork again”
Garage review for Mercedes Benz Of Blackburn, Blackburn
22nd Oct 2016
“I were told it was an hours job but I waited for over 3 hours”
Garage review for Mercedes Benz Of Blackburn, Blackburn
16th Oct 2016
“Sensor fault. One sensor changed. Had to return as fault re appeared. Told only allowed to change one sensor. Another sensor fitted. Two days in garage. Surely the equipment should have shown the fault on 2. Sensors without having to return another day.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
16th Oct 2016
“None”
Garage review for Mercedes Benz Of Blackburn, Blackburn
16th Oct 2016
“GREAT SERVICE”
Garage review for Mercedes Benz Of Blackburn, Blackburn
15th Oct 2016
“The staff booking in the car did not appear to know what they are doing. I presume you are now using a central booking centre?”
Garage review for Mercedes Benz Of Blackburn, Blackburn
15th Oct 2016
“Very satisfied with the professional and friendly service provided.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
28th Sep 2016
“Forgot to wash my car and clean it after having it…told me to come back the next day but didn't have time…”
Garage review for Mercedes Benz Of Blackburn, Blackburn
24th Sep 2016
“The service was booked on 9/9/16. I was close to the showroom so called in to book rather than call. Quoted”
Garage review for Mercedes Benz Of Blackburn, Blackburn
22nd Sep 2016
“This visit was to have an MOT on the vehicle.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
22nd Sep 2016
“Excellent”
Garage review for Mercedes Benz Of Blackburn, Blackburn
28th Aug 2016
“at marshall they make you so welcome and there very polite”
Garage review for Mercedes Benz Of Blackburn, Blackburn
27th Aug 2016
“I made the company aware last time of not being overly happy with the service at the garage. However it has not in my opinion improved. I was again not overly happy and will not be looking to get a Mercedes on my next company car as the service I received”
Garage review for Mercedes Benz Of Blackburn, Blackburn
18th Aug 2016
“excellent service very happy”
Garage review for Mercedes Benz Of Blackburn, Blackburn
18th Aug 2016
“Very Professional and friendly thanks”
Garage review for Mercedes Benz Of Blackburn, Blackburn
13th Aug 2016
“I would like a printed copy of my service history, but have been told this is not possible. This is slightly unbelievable, and very frustrating. How do I know what is required at future services, and how, in the future do I sell my car. Apart from this, m”
Garage review for Mercedes Benz Of Blackburn, Blackburn
13th Aug 2016
“good”
Garage review for Mercedes Benz Of Blackburn, Blackburn
29th Jul 2016
“Too slow to answer phone calls after numerous unanswered calls. Car dropped off at 9am no calls on status till I ranget at 4.30pm. That's my biggest issue. Although I also think advisor wasn't technically qualified but I am a professional truck engineer.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
28th Jul 2016
“Excellent”
Garage review for Mercedes Benz Of Blackburn, Blackburn
25th Jul 2016
“Efficient and polite booking in for servicing by Gail Lord who arranged collection of my vehicle. Collection driver John Greenwood was friendly and courteous. All in all a good job done.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
25th Jul 2016
“Booked my car for a software update then upon arriving for my service was informed the servers aren't working on a Saturday. Had I known this I could've made arrangements midweek instead of now making a second appointment to be without my car for half a d”
Garage review for Mercedes Benz Of Blackburn, Blackburn
24th Jul 2016
“Service now looking to Germany for answers, none received yet, car has only covered less than 55k, didn't expect to have a problem which couldn't be sorted at an MB service centre, let's wait and see what happens.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
24th Jul 2016
“Whist collecting my vehicle and walking around your showroom I expressed an interest in a A200 AMG in red you had in your showroom.As you were having a sale at that time you were offering some special offers,I left all my details with one of your sales pe”
Garage review for Mercedes Benz Of Blackburn, Blackburn
22nd Jul 2016
“Extremely poor service. Lack of communication. Advisor, Gail, very rude.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
15th Jul 2016
“Service advisor was excellent and car was spotlessly clean when picked up. Great job”
Garage review for Mercedes Benz Of Blackburn, Blackburn
15th Jul 2016
“Ok nothing special.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
23rd Jun 2016
“All the lights failed on my Mercedes C250 my journey to work. I telephoned Marshalls Service Department and they booked me in immediately. After inspection they identified a fault with the light clusters and spoke to Mercedes who agreed this was a manufac”
Garage review for Mercedes Benz Of Blackburn, Blackburn
22nd Jun 2016
“Waited in Reception with no updates for 2.5 hours, Had to continuously chase for updates You then FAILED my MOT for an issue with a Tyre, Did not contact me to ask if I wanted it sorting, Just made me wait 2.5 hours, Pay”
Garage review for Mercedes Benz Of Blackburn, Blackburn
20th Jun 2016
“Customer service at Marshall Mercedes Benz Blackburn is absolutely awful. With exception to one employee Patrick who works in a professional manner, the rest of the employees I had the pleasure of dealing with were abysmal. The staff do not take you serio”
Garage review for Mercedes Benz Of Blackburn, Blackburn
19th Jun 2016
“I have been having a problem for a long time with the front parking sensors. They activate when it is raining, even though there is no obstruction in the vicinity. It has been reported at every service for some time but no fault can be found.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
13th Jun 2016
“Brilliant service and customer care by Blackburn again……. well done Gail and newish sales girl Ashleigh”
Garage review for Mercedes Benz Of Blackburn, Blackburn
27th May 2016
“Hazard warning light came on days after service . Same light problem after I purchased it NEW. A bit worrying .”
Garage review for Mercedes Benz Of Blackburn, Blackburn
26th May 2016
“My car was damaged whilst in for repair and as yet nobody has taken any ownership of the issue and offered to repair it. Poor service have been expecting a call back from the manager but i'm still waiting for this to happen.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
25th May 2016
“A thoroughly polite and mindful of customer-needs team. Thank you for your help.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
21st May 2016
“Absolutely atrocious experience. Booked a few weeks prior stating I would require a courtesy car – on the day I came 10 minutes early and waited 45 minutes for someone from the service (Gail Lord) to tell me there was a mix us and they had given my courte”
Garage review for Mercedes Benz Of Blackburn, Blackburn
19th May 2016
“Excellent service. Everything was done as said. And was ready to pick up on time”
Garage review for Mercedes Benz Of Blackburn, Blackburn
15th May 2016
“Excellent as ever – Fast efficient service”
Garage review for Mercedes Benz Of Blackburn, Blackburn
29th Apr 2016
“Reception greeting wasn't great this time… Almost as an inconvenience actually, no offer of a coffee. Service reception very rushed… Sign here for the courtesy car and let's get yours. No explanation of the service this time, Brandon explained everyth”
Garage review for Mercedes Benz Of Blackburn, Blackburn
27th Apr 2016
“Not 100% satisfied with the explanation of the oil leak on my C63 but the staff were very attentive and considerate, overall a very pleasant experience.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
20th Apr 2016
“I was handed the service sheet and told I was ok to go on my way. When I read through, there was a couple of points I then needed to go and find the staff member to discuss. I just wanted confirmation the ad blue was now full, that the tyres were still le”
Garage review for Mercedes Benz Of Blackburn, Blackburn
17th Apr 2016
“The first time I went I was told my service wasn't booked in! Which meant I had to rearrange another appointment. Most visits to the Blackburn dealership I have been let down, the staff are shockingly unwilling to help and are not very professional, they”
Garage review for Mercedes Benz Of Blackburn, Blackburn
15th Apr 2016
“The fault wasn't fixed months ago despite me bringing it to your attention and resulted in two prematurely warn tyres. The car was sent away before it was fixed. No real effort was made to find out the cause of an intermittent seat belt fault. An attempt”
Garage review for Mercedes Benz Of Blackburn, Blackburn
14th Apr 2016
“just get things right it's not rocket science”
Garage review for Mercedes Benz Of Blackburn, Blackburn
21st Mar 2016
“Yes, Gail in the Blackburn site was absolutely fantastic as she is every time. I had a puncture and had to drive to London the next day and she managed to fit me in, was extremely helpful and just generally offered great customer service”
Garage review for Mercedes Benz Of Blackburn, Blackburn
21st Mar 2016
“All staff were helpful and polite and very professional. Overall a fantastic service.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
17th Mar 2016
“Excellent service from Patrick”
Garage review for Mercedes Benz Of Blackburn, Blackburn
15th Mar 2016
“Went in Blackburn for first service and mot. …not even valeted rang up to complain”
Garage review for Mercedes Benz Of Blackburn, Blackburn
14th Mar 2016
“Gail dealt with my service from the Blackburn Branch and the service received was above expectations. The service definitely makes me want to continue my custom with Mercedes as I have friends and colleagues complaining of other manufacturers services and”
Garage review for Mercedes Benz Of Blackburn, Blackburn
14th Mar 2016
“You are contacting the WRONG Charlotte Chapman – i had messages left on my phone from your service department about a car that isn't mine and now a survey. Marshall Motor Group are just a standing joke!”
Garage review for Mercedes Benz Of Blackburn, Blackburn
29th Feb 2016
“Both times the car has been in I have requested the wiper blades be replaced as they are streaking and impairing vision. I understand that this not included in the service or warranty, but the vehicle is under a maintenance package with LEX autolease.I am”
Garage review for Mercedes Benz Of Blackburn, Blackburn
29th Feb 2016
“first time at Mercedes and was given first class service from the moment I arrived.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
28th Feb 2016
“Get a better wash and vac team”
Garage review for Mercedes Benz Of Blackburn, Blackburn
25th Feb 2016
“Didn't have a repair, just a standard service. As usual the staff and service were excellent.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
21st Jan 2016
“Excellent Receptionist and over service offered by the collective team. Service manager presented considerations for replacement tyres as well as service plan. All welcomed and appreciated.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
17th Jan 2016
“Professional and friendly.”
Garage review for Mercedes Benz Of Blackburn, Blackburn
17th Jan 2016
“Not impressed at all”
Garage review for Mercedes Benz Of Blackburn, Blackburn
31st Oct 2016