Thurlby Motors

Our Mission

Thurlby Motors Nissan Louth is the number one dealership in the Lincolnshire area, and we constantly strive to improve through regular training and adapting to the ever-changing requirements of our customers. Most of our custom comes through word-of-mouth and our reputation for customer care is outstanding.

At Thurlby Motors Nissan Louth, Lincolnshire, we’re large enough to give you impressive choice and competitive prices, but we’re dedicated to the most personal levels of care. When you visit us in Louth, Lincolnshire, you can be confident in receiving our expert advice on any Nissan vehicle and part, and we’ll ensure that you leave us completely satisfied. Our combination of substantial aftercare and friendly service keeps our customers coming back – we’re still offering dedicated care to Nissan owners who’ve been visiting us for decades.

With Customer satisfaction being the main focus of our business, we have devised the following core values:-

Our Commitment
To be a customer focused and a successful organisation, anticipating and responding to all our customer needs. To be the leading company in all that we do and be the standard by which others are judged

Our Core Values

Excellence
Always doing what we say we will and striving for excellence and quality in everything we do

Honesty
Being open and honest in all our dealings and maintaining the highest level of integrity at all times

Professionalism
Ensure that all our staff are trained to the highest standard to provide a quality and reliable service

Respect
Treat customers how we would expect to be treated ourselves

Teamwork
Working together to ensure we deliver the highest standard of customer service at all times

Why use Thurlby Motors?

> We employ fully Factory Trained technicians whose training is updated several times each year and meaning we know your vehicle better than anyone

> Customers are quoted in advance with the price for identified additional repairs and we do not carry out any work without prior approval

> The value of your car will be enhanced if it has a fully stamped main dealer service history

> We guarantee our work and enable you to take advantage of our manufacturers guarantee on parts and labour

> A comfortable waiting area is available with refreshments and entertainment

> Free courtesy cars are provided as well as a collection and delivery service (subject to availability/collection and delivery option within a 15 mile radius)

> Detailed records of any work carried out to your vehicle are maintained and we are therefore in the best position to advise accurately on any work required

> We only use genuine parts as recommended by the manufacturer therefore there is no risk of your vehicle being fitted with cheap and dangerous counterfeit parts

> Our costs are competitive and good value for money

> We provide all our customers with an exceptional customer service experience.

For additional information please contact us on 01507 350299 or visit our website www.thurlbymotors.com

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