“The gents working at this establishment were friendly, helpful and most polite. It is the first time that I have felt comfortable as a woman taking my car for new tyres and been totally at ease with them. It is usually an intimidating experience where ano”
“Excellent service. Work completed swiftly and efficiently”
“I had a slow puncture and no-one else in the area stocked the right size.
I had a choice is brands and within an hour (with no appointment) I was on my way.”
“Just got off the M40 & was returning to Rugby, when I heard an unusual noise from the front tyre. I decided to pull into the industrial estate by Al-Ko to check the tyres & the front near side was almost flat. Unable to inflate with the pump, I walked over to Protyre & explained the situation to John. This is what they did – Took me back to my car – jacked the car up – removed the tyre – returned to Protyre to replace the tyre – took me back to my car again & put the new tyre on. (The mobile repair vehicle was on another job.) No extra charge & I was back in Rugby within 30 minutes. Excellent customer service from John?s team.”
“First time I have used Protyre in Southam Tyres. They were very efficient but I felt let down on pricing honesty. I was quoted £110 per continental tyre for a fiesta. I queried this as I recalled paying a lot less previously elsewhere but was told that was the price. I later checked the web site and they were £80 and Kwik Fit £62. Not sure I would use them again as I do need to trust suppliers I use.”
“Everything. I went round at 10 o'clock for a quote,for two front tyres,told me to come back at 11. Perfect while they were fitting the fronts,mentioned I'd better look at the rears, they were near the limit. Another couple of weeks 3 points per tyre plus £ 100 if pulled by the police. So had Four fitted couldn't be better or rather SAFER. Good job they had them in stock.”
“I was hoping to see the range of tyres avalible to fit my 4×4. That?s why I drove from Birmingham but I felt less comfortable on puting the staff out once I was there.
As it has worked out the bf 2ko
Set I had filled are spot on.
Just wondered if I could have had a set of something as good but cheaper.
The tyre fitter chap was spot on.”
“Always great service with great customer care and feedback throughout. Highly recommend to everyone I know. Great affordable prices with a team willing to go the extra mile to satisfy the customer.
Lets hope they branch out and come into NE Lincolnshire as I'm moving and doubt i'll find as a good a service anywhere else.”
“Everytime! I ordered 4 premier tyres. The fitter checked and advised that I still had 5mm of tread on the two front & they didn't need changing. Hence I only bought two. The could quite easily just have changed the 4 and then sold the two good tyres as "used". I was very impressed by their honesty.”
“Recently had an issue with an intermittent vibration which could not be reproduced on a test drive. However, they determined that a brake caliper was sticking and cleaned it, but did not charge for this as they could not be certain that was causing the problem. The issue has not recurred since so it does seem to have resolved it.”
“I was waiting for at least 15min at Reception for someone to turn up.
When they arrive, they then moaned that I was 30 mins late turning up and that the work may not be possible due to other work that was booked in.
I do not understand why Southam Tyres Tyres closes at 2:30pm on a Saturday when the team are clearly struggling to keep up with the amount of work.”
“Good prices and always quick service….unfortunately though my experience was tarnished when l took the car in for a check the week prior to changing the tyre a member of staff tried to tell me the year marked on the tyre was the year it was changed and it now needed replacing….there was nothing wrong with that particular tyre and l'm really not that dumb!”
“Arrived with emergency front tyre fitted after hitting huge pothole.
Your team reacted immediately advised on the tyre (Mercedes Estate) .
My only requirement was wet weather performance and ultimate cost.
There was tread left on other tyre but it had a puncture repair so decided to change both.
Within 45/50 minutes I was on my way. Great service.”
“Tyre fitting fine,but tried to rip off my wife saying there was metal to metal contact on the rear brakes and the pads needed replacing at a cost of £240, when I checked the pads did not need renewing and there was no sign of any metal contact. This is shady practice and an example of how organisations such as yours rip off unaccompanied females. For your information replacement pads only cost £20 and take less than 2 hours to fit, so goodness knows where £240 to fit them comes from”
“Handled promptly, BUT:
A. Although you put the same make (Continental) on the 2 rear tyres when you replaced them, you put on a different different tyre type to those that remained on the front. This was not mentioned at the time and I should have been asked if this was acceptable.
B. And your technician omitted to put on one of the dust caps and I had to return to have this done.”
“Easy to book online and straight forward when I took my car in. Friendly staff.
My car did need a repair and I was a little disappointed to receive a quote of £195. When I called a couple of other local garages I was quoted £105 and £111 which was quite a big difference.
All in all I was happy with the MOT side of things but felt that I was massively over quoted for the repair.”
“I feel they did not pressurise me into a particular brand, only ensuring they helped me get my requirements in a tyre, given there are both less expensive and more expensive. Team in reception were great, friendly, professional and customer centric. Engaging and polite. Setting my expectations and making me feel like a valued customer…despite this being my first visit.”
“My car failed it?s MOT and I was told that the work would cost £510 to repair fully and £290 to get it through it?s MOT, I went elsewhere to get the work done and got the full repairs work done for £300, this is a huge difference, after speaking to a number of local people and garages I have heard that Southam Tyres Tyres has a reputation for over charging young people and females.”
“We come to Southam Tyres from Coventry because they have what we want, it?s a clean friendly environment with tea and coffee hosted by Ray (he needs an apron)
They offer good advice when enquiring about other brands, products or services, the job is then completed quickly and efficiently. We have come to rely on Southam Tyres Tyres for a no nonsense, 1st class service, let?s hope nothing changes.”
“As previously Southam Tyres tyres provided a friendly and efficient service. I took my car in a day earlier than it was booked as that suited my arrangements and was then phoned to be told they had managed to start it early and I could collect it the next morning. They had warned of a potentially expensive problem but during the work found a way round it thus saving me several hundred pounds.”