The consumer’s issue:
“I purchased my car in January 2015, but in November 2018 the engine failed due to a cam shaft issue. I would therefore like the dealership to fix the issue at no cost to myself.”
The accredited business’ response:
- Over three years of trouble-free motoring would suggest that the vehicle was suitable for the consumer’s purposes. As a result, we do not accept that it was mis-sold by us.
- In addition, the car’s annual services were not carried out within the vehicle manufacturer’s authorised repairer network.
The adjudication outcome:
- The evidence provided by the customer did not demonstrate that the vehicle suffered from an inherent fault at the point of sale. Furthermore, no faults were reported within the first six months of purchase.
- The Motor Ombudsman adjudicator noted that the vehicle had been driven for over three years before an issue was raised.
- The adjudicator stated that, had there been a problem that was present at the point of sale, the owner would have noticed it sooner.
- Therefore, there was no evidence to suggest any wrongdoing by the business, and the consumer’s claim was not upheld as a result.
Conclusion:
- The customer accepted the outcome as recommended by The Motor Ombudsman adjudicator, and the case was closed.
