Motor Codes cements reputation as trusted garage network
95% would recommend to friends and family
Motor Codes customer survey results – January 2011
| Overall satisfaction | 93% |
| Recommend to friends/family | 95% |
| Booking process | 95% |
| Quality of service or repair | 95% |
| Quality of information provided | 93% |
| Level of customer service | 95% |
Data source: 1,486 service or repair customers that completed surveys between
1 and 31 January 2011.
Heading into 2011 with an expanding subscriber base and record response rates to its customer feedback initiatives, Motor Codes has released its Codes Survey results for January. Maintaining the high standards set for subscribing service and repair centres, satisfaction levels are high and the notable 95% customer recommendation rate bodes well for business within the network.
Through the Motor Codes customer survey, motorists provide independent feedback, good and bad, about the experience they have at each of the Motor Codes garages across the UK. Every month, as part of its campaign to enhance standards and to demonstrate transparency, Motor Codes publishes the headline results that clearly set Motor Codes businesses apart from other garages. Chris Mason, Managing Director of Motor Codes, explains the importance of the survey,
“Engaging with customers, obtaining their feedback and, most importantly, making this feedback public is key to providing an honest and reliable review of the garage network. Motorists searching for a local garage using our online Garage Finder tool are able to see the views of fellow customers and make an informed decision on levels of service and where to take their car.”
Motorists can benefit from the peace of mind of using a local Motor Codes garage, through the Garage Finder tool at http://www.motorcodes.co.uk/ or by calling the freephone motoring advice line on 020 7344 1651. Also, on the website, garages can subscribe to Motor Codes, to show their dedication to providing reputable, trustworthy, quality service.
Customer survey winner – January 2011
The Code Survey is conducted every month and its results publicised, as part of the Motor Codes drive to raise standards across the industry and instil confidence in the motorist. Motor Codes encourages subscribing garages to participate in the Code Survey and gather meaningful feedback from customers, with the aim of developing a network of ‘safe haven’ garages that the public can call upon through the Garage Finder tool.
To help generate this useful feedback, motorists are incentivised to complete the survey by drawing one customer each month who wins back the cost of their service or repair. The garage of the winning customer receives £250 of Snap-On Tools vouchers.
This week, Motor Codes informed Mrs Patricia Eccles of Morayshire, Scotland that she had won the January prize draw and she is looking forward to receiving a cheque for £115.39 to cover the full cost of repair work carried out on her Fiat Stilo at Woodlands Service Centre, Grantown-on-Spey.
