Useful Information

The Motor Ombudsman is dedicated to offering fair and impartial dispute resolution however in addition to this we want to help motorists keep their cars on the roads as well as reporting and providing commentary on the Servicing and Repair and Vehicle Sales sector.

Take a look at the Motoring Advice section for useful information on how to keep your car safe on the road and in the best possible condition.

In the News and Views section you’ll find our latest news and press releases.

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June 18, 2019

News & Views

Looking the part: The key to customer transparency

News & Views
The Motor Ombudsman, the automotive dispute resolution provider, examines the implications of customer requests to see defective or worn components that have been removed from their vehicle during servicing and repairs.   It is sometimes the case that repairs by a garage will be undertaken on a vehicle without the customer ever having a direct … Continue reading "Looking the part: The key to customer transparency"
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May 8, 2019

News & Views

The Motor Ombudsman reinforces the importance of effective complaints handling for long-term customer relationships

News & Views
Having a robust internal dispute resolution process in place to conclude any problems quickly and effectively can pay dividends.   Cars have become increasingly complex in terms of their engineering and electronics, and are today made up of thousands of different parts. Therefore, when something goes wrong, customer complaints can occur as a result of … Continue reading "The Motor Ombudsman reinforces the importance of effective complaints handling for long-term customer relationships"
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