Articles across The Motor Ombudsman’s Knowledge Base are viewed over 170,000 times in the last three months
The Motor Ombudsman’s online Knowledge Base, the reference tool designed to provide consumers with responses to some of the most common queries on car ownership, vehicle maintenance and dispute resolution, has seen a rise in usage during the second quarter of 2024, versus the previous three-month period. Between 01 April and 30 June, the resource recorded a total of 170,666 views across its 214 articles, up around 10% from the figure of 155,641 reported in the first quarter, underlining the resource’s increasing popularity amongst motorists when visiting The Motor Ombudsman’s website.
Eleven different categories on the Knowledge Base host quick-reference and informative Q&As, which span topics, such as electric vehicles, extended warranties, and deposits. Mirroring the trend seen last year in the opening quarter of 2024, the article about the Consumer Rights Act, and how it affects a vehicle purchase, from the tool’s New and Used Car Sales category, was the most viewed subject – referred to on over 11,300 occasions by visitors. Touching on a similar topic, the Q&A about the rights of consumers when buying a car, achieved nearly 11,000 reads, becoming the second most looked at article.
Completing the top three most consulted subjects, was the Q&A exploring whether a car can be returned within 14 days of buying it, which recorded nearly 900 more views in Q2 (10,525) versus the first quarter of this year (9,649). The article in regards to what action can be taken if a consumer has been sold a faulty car, reporting just over 9,200 views, rose one place compared to the first quarter, thanks to generating an additional 1,600 reads versus the volume seen between January and March 2024 (7,602).
The Q&A looking at how to complain about a vehicle, also from the New and Used Car Sales section of the Knowledge Base, was the fifth most popular article at 8,567 views – a topic that saw a slight decline popularity during the past three months, after 9,115 reads in Q1 2024.
The most popular service and repair Q&A, was around the suggested steps to take if a garage was deemed to be taking too long when carrying out work on a customer’s vehicle, generating around 4,300 views in the second quarter, and rounding off the top 10 most consulted articles for Q2.
