How will my dispute be reviewed and managed by The Motor Ombudsman? Once we’ve got your details, one of...
Within what timeframe must I submit my complaint about a business to you? You need to contact us within...
Do I need a lawyer to represent me during the ADR process? No. Our service is intended for use...
Can I still go to court if I have gone to The Motor Ombudsman with my dispute? Yes. If...
What kind of award can I expect? The Motor Ombudsman can make awards ranging from an apology to up...
How do I get in touch with The Motor Ombudsman if I can’t find the answer or information that...
What languages is your service available in? All of our documents are available in English, but our teams would...
I need you to adapt the way you communicate with me – what can you do to help? We...
What is The Motor Ombudsman’s remit? We can only consider a complaint against a business that is accredited to...
What do I do if I have a complaint about The Motor Ombudsman? Customer feedback is very important to...