Coronavirus Update

 COVID-19 update

With the impact of the Coronavirus (COVID-19) affecting the way that we all work and live, we wanted to provide you with an update on how The Motor Ombudsman will continue to support consumers and businesses during the coming weeks.

In line with the government’s latest guidance on the need to work from home, we have now restricted the use of our London office, and have implemented a home working policy for all staff.

Please rest assured that it will be ‘business as usual’ and we are not anticipating any interruption to the delivery of our services. Our phone lines, case management and e-mail systems will continue to operate as normal.

We also fully understand the difficulties faced by many during these unprecedented and uncertain times, and if you require any additional support about a case you have with us, please just let us know by responding to the latest e-mail from our case investigator, adjudicator or ombudsman.

Thank you for your continued support, and we will provide updates as and when our procedures change in line with government guidance.