Coronavirus Update

 COVID-19 update

With the impact of the Coronavirus (COVID-19) affecting the way that we all work and live, we wanted to provide you with an update on how The Motor Ombudsman will continue to support consumers and businesses.

In line with the government’s latest guidance on the need to work from home, we have now restricted the use of our London office, and have implemented a home working policy for all staff.

We are continuing to operate a ‘business as usual’ service wherever we can and our phone lines, case management and e-mail systems all remain open.

As you may be aware, and in line with the latest Government guidelines, a number of garages, dealerships and offices have either closed their facilities entirely or have strictly limited their services to assisting keyworkers only.

This means that there may be some delay in our investigations if we are unable to get a response from the business. However, we will keep you updated if this is the case.

We also fully understand the difficulties faced by many during these unprecedented and uncertain times, and if you require any additional support about a case you have with us, please just let us know by responding to the latest e-mail from our case investigator, adjudicator or ombudsman.

Thank you for your continued support, and we will provide updates as and when our procedures change in line with government guidance.

The COVID-19 Knowledge Base

We’ve updated our Knowledge Base to include a range of questions and answers relating to car care and  any possible issues relating to the Coronavirus crisis.

You can access the Knowledge Base here.

Support for businesses

To help garages, dealers and other businesses navigate these more challenging times, we have brought together some useful coronavirus support resources on one page where you can view links to information on financial support from the government, employer guidance and updates on the MOT extension.

Visit our business support page here.