The Motor Ombudsman urges motorists to follow basic “ABC” formula to make a new car purchase even easier

  • The Motor Ombudsman introduces simple “ABC” formula ahead of arrival of new ’18 vehicle registration to help car buyers take into account key considerations when making a purchase
  • Accreditation to The Motor Ombudsman’s Vehicle Sales Code of Practice, Budgeting and Checking documentation are essential
  • All Motor Ombudsman-accredited businesses are listed on its online Garage Finder

The Motor Ombudsman, the automotive dispute resolution provider, is urging motorists to follow a simple “ABC” formula ahead of the introduction of the forthcoming ’18 vehicle registration on 01 March, to help make buying a new car even easier.

The main purpose of the formula is to encourage consumers to look at, and work through, the key considerations when deciding on a purchase, as there are many factors to take into account when doing so. These span from how to choose a retailer, to confirming that the right documentation is available with the vehicle. The Motor Ombudsman’s “ABC” formula is as follows:


Always make sure that the independent garage or franchised dealer is accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Vehicle Sales Code of Practice. This will give you the peace of mind that the seller of the car is meeting the highest of standards of service, and that they are signed up to an impartial Alternative Dispute Resolution (ADR) provider, such as The Motor Ombudsman, should something go wrong. All businesses adhering to the Code can be found at the click of a button on The Motor Ombudsman’s popular online Garage Finder (


Budgeting is key when selecting a make, model and fuel type. Take time to do the necessary research and keep to what you can afford in terms of the deposit, any long-term repayment plans, and the running and maintenance costs.


Check the pricing and specification of the vehicle carefully upon ordering and receiving the car, and that all paperwork is present and accurate. This includes finance and servicing agreements, invoices, receipts, warranty and insurance policies, as well as relevant registration documents.


Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “A car is often a significant financial commitment for many, and there’s a lot of different pieces of information to digest for consumers throughout the entire purchase process. Therefore, to steer motorists in the right direction as we approach the new registration, we have introduced a simple formula for motorists to follow as a quick reference guide. This is so as to create a buying and subsequent ownership experience which is as straightforward as possible.”


For more tips about buying a new car, visit