About The Motor Ombudsman
The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first Ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. Over 7500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
Accredited garages and dealers can be found on Garage Finder (www.TheMotorOmbudsman.org/garage-finder) on The Motor Ombudsman’s website.
The Motor Ombudsman 2023 Service and Repair Competition: Prize Draw Terms and Conditions
- Please read these Prize Draw Terms and Conditions (‘Terms’) carefully, since they apply to the prize draw (the ‘Prize Draw’) that you enter when you submit an entry on Facebook or Instagram or X (formerly known as Twitter) in the 2024 Service and Repair competition (the ‘Competition’). You will be legally bound by these Terms from the time your entry is submitted during the Competition time period (09:00 on Wednesday 17th April 2024 to 23:59 on Tuesday 30th April 2024). Late, invalid, duplicate, or incomplete entries will not be considered, and we accept no responsibility for lost entries.
- The Motor Ombudsman Limited (the “Promoter”, “The Motor Ombudsman”, “we”), reserves the right to extend the Competition time period where it is necessary in certain unavoidable circumstances beyond the Promoter’s control and where not doing so would be unfair to those who attempted to participate within the original Competition time period or would not disadvantage those who did participate. If we choose to extend the Competition time period, notice will be given on www.TheMotorOmbudsman.org (‘the Website’) which is owned and operated by the Promoter.
- The Prize Draw is open to residents of Great Britain, the Channel Islands, and the Isle of Man, aged 18 or over except employees of the Promoter, The Society of Motor Manufacturers and Traders Limited, or any agents or individual professionally connected with the Prize Draw or the Competition.
- To enter the Prize Draw on The Promoter’s Facebook page (www.facebook.com/TheMotorOmbudsman), you must:
Either
“Like” the Promoter’s Facebook page and share the 2024 Service and Repair Competition post between 09:00 on Wednesday 17th April 2024 to 23:59 on Tuesday 30th April 2024
Please enter through a single Facebook account. Entry by multiple reposts or by creating multiple accounts is not permitted. We reserve the right to disregard any posts or reposts in these circumstances. The promotion is in no way sponsored, endorsed, or administered by, or associated with, Facebook. By taking part in the Competition, you agree to the Promoter issuing a public post on their page stating the Competition winner’s name.
Or
5. To enter the Prize Draw on Instagram, you must:
Follow TheMotorOmbudsman (https://www.instagram.com/themotorombudsman/) and share the 2024 Service and Repair Competition post between 09:00 on Wednesday 17th April 2024 to 23:59 on Tuesday 30th April 2024.
Please enter through a single Instagram account. Entry by multiple reposts or by creating multiple accounts is not permitted. We reserve the right to disregard any posts or reposts in these circumstances. This promotion is in no way sponsored, endorsed, or administered by, or associated with, Instagram. In using Instagram, you acknowledge that you must comply with the Instagram Terms of Service and Instagram rules. By taking part in the competition, you agree to the Promoter posting a public post stating the Competition winner’s name & Instagram handle.
Or
6. To enter the Prize Draw on X, you must:
Follow @Motor_Ombudsman (www.twitter.com/Motor_Ombudsman) and re-tweet the 2024 Service and Repair Competition post between 09:00 on Wednesday 17th April 2024 to 23:59 on Tuesday 30th April 2024.
Please enter through a single X account. Entry by multiple reposts or by creating multiple accounts is not permitted. We reserve the right to disregard any posts or reposts in these circumstances. This promotion is in no way sponsored, endorsed, or administered by, or associated with, X. In using X, you acknowledge that you must comply with the X Terms of Service and X rules. By taking part in the competition, you agree to the Promoter posting a public post stating the Competition winner’s name & X handle.
7. Your attention is also drawn to (a) the Website Terms of Use www.TheMotorOmbudsman.org/terms and (b) the Website Privacy Policy www.TheMotorOmbudsman.org/privacy.
8. One winner (‘Winner’) from all eligible entries submitted on The Motor Ombudsman’s X and Facebook and Instagram pages between 09:00 on Wednesday 17th April 2024 to 23:59 on Tuesday 30th April 2024 will be drawn at random on Wednesday 1st May 2024 to win a prize of up to £250 towards the cost of a service or repair of a vehicle at any Motor Ombudsman-accredited business listed on the Promoter’s Garage Finder (www.TheMotorOmbudsman.org/garage-finder) between Wednesday 1st May and Tuesday 31st December 2024 (the ‘Prize’). The Prize will be awarded subject to the following:
(a). The Winner must provide a copy of a valid payment receipt and invoice for the service and/or repair (only one total transaction will be accepted) by e-mail. The Winner will be notified of the contact details to send the copy of the receipt and invoice showing proof of purchase.
(b) Within 14 working days of receiving a copy of the valid receipt and invoice, The Promoter will then send a cheque by Royal Mail Signed For 1st Class to the Winner’s chosen address in Great Britain, the Channel Islands, or the Isle of Man or pay the Prize via a Bacs payment to the account details provided by the Winner.
(c) Where the total amount on the receipt for the service and/or repair from The Motor Ombudsman-accredited business is for more than £250 (inclusive of VAT), The Motor Ombudsman will only pay the Winner a maximum amount of £250 (inclusive of VAT).
(d) Where the receipt from The Motor Ombudsman-accredited business is for less than £250 (including VAT), The Motor Ombudsman will only pay the Winner the total amount (inclusive of VAT) for the total amount which is stated on the receipt.
9. The Winner will be notified by the Promoter on social media only:
– Through Facebook’s, or Instagram’s or X’s direct messaging system. Please ensure that your privacy settings allow us to message you. If your privacy settings mean we are unable to make contact through Facebook’s, or Instagram’s or X’s messaging system and/or you do not respond to comments on the posts or you fail to acknowledge the Winner notification within 14 days, the Promoter reserves the right to offer the Prize to another randomly selected entrant who shall then be the alternative Winner.
10. The Promoter reserves the right (but is not obliged) to substitute a reasonably equivalent alternative Prize, of equal or greater value, should circumstances make this necessary.
11. Any decision of the Promoter as to eligibility to take part in the Prize Draw or the result of the Prize Draw will be final and no correspondence will be entered into. The Promoter accepts no responsibility for entries that are incomplete, delayed, lost, damaged or unreadable, whether due to failure or non-availability of the website, the submission of incomplete information or any other reason.
12 . The Promoter reserves the right to delay, postpone or cancel the Prize Draw in the event of circumstances outside its reasonable control, which it considers make it necessary for it to do so.
13. By entering the Prize Draw, you consent to the transfer of your personal data to the Data Controller for the purposes of the administration of this Prize Draw
14. Promoter and Data Controller: The Motor Ombudsman Limited, 71 Great Peter Street, London SW1P 2BN.
15. In the event that any of the Terms, in whole or in part, shall be determined invalid, unlawful or unenforceable to any extent, such term, condition or provision shall be severed from the remaining Terms which shall continue to be valid to the fullest extent permitted by law.
16. The Promoter reserves the right to clarify these Terms, in the event of any possible ambiguity or misinterpretation, and in such circumstances, notice will be made on the Website. The Prize Draw and these Terms are subject to English law. Any disputes must be referred to the English courts.
© The Motor Ombudsman Ltd 2024. All rights reserved. V16.04.2024
