Meet Our ADR Officials
Who Are They?
Our ADR officials are impartial experts in dispute resolution, highly trained to resolve disagreements between consumers and businesses. Each official has relevant experience and undergoes suitable training in automotive disputes.
Method of Appointment
Our ADR officials are appointed through a rigorous selection process. Candidates undergo thorough interviews that include competency-based questioning, practical assessments, and vetting to ensure they align with our core company values of PRIDE.
Duration of Appointment
Once appointed, our ADR officials are generally on a full-time permanent contract, subject to an annual performance review. Fixed-term contracts (minimum one year) may also be offered on occasion, depending on service level requirements.
This page was last updated on: 08 October 2024
