Can the garage take a deposit before completing the work?

Garages accredited to our Code of Practice for Service and Repair should not take deposits for the work they undertake unless they are ordering a part which is non-returnable or the garage will incur a cost if you change your mind. This should always be made clear to you before you agree to the work.

Not found the answer you require?

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.

If you wish to escalate your complaint to a formal complaint please visit our case creation page.

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