1. Home
  2. Knowledge Base
  3. Service and Repair
  4. Can the garage take a deposit before completing the work?

Can the garage take a deposit before completing the work?

Garages accredited to our Code of Practice for Service and Repair should not take deposits for the work they undertake unless they are ordering a part which is non-returnable or the garage will incur a cost if you change your mind. This should always be made clear to you before you agree to the work.

 

 


How to submit a dispute to The Motor Ombudsman

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.

Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.

If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.

Submit a dispute

 

Have an article suggestion?

If you would like to see a question answered on our Knowledge Base, please email us at: media@tmo-uk.org.

 

Was this article helpful?

Related Articles