Can the garage take a deposit before completing the work?
Garages accredited to our Code of Practice for Service and Repair should not take deposits for the work they undertake unless they are ordering a part which is non-returnable or the garage will incur a cost if you change your mind. This should always be made clear to you before you agree to the work.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
Have an article suggestion?
If you would like to see a question answered on our Knowledge Base, please email us at: media@tmo-uk.org.
