The garage has scratched my car, what do I do?
Under the Consumer Rights Act 2015, the garage has an obligation to use reasonable care and skills when completing any repairs, service or investigation on your car. We further this obligation in our Code of Practice for Service and Repair. Therefore, if they have scratched your car, you can expect them to put this right.
In order to resolve this, you should firstly raise your concern with the garage directly, ideally by submitting a formal complaint to the business in line with their complaints procedure.
If you are unhappy with the final response of the business or more than 8 weeks has passed since raising the complaint with the business then you may escalate the complaint to The Motor Ombudsman for further investigation.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
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