The garage isn’t dealing with my complaint, what do I do?
If the business does not provide you with a satisfactory response to your complaint, then follow their in-house complaints procedure, in order to provide the business with an opportunity to resolve the issue.
If you are unhappy with the final response of the business or more than 8 weeks has passed since raising the complaint with the business then you may escalate the complaint to The Motor Ombudsman for further investigation.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
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