How do I appeal against an MOT decision?
If your vehicle fails its MOT, you need to discuss your test results with the test centre before anyone starts repairs. You can appeal against an MOT failure if you think it’s wrong.
You will need to fill in the MOT complaint form here and send it to the Driver and Vehicle Standards Agency (DVSA) within 14 working days of the test.
DVSA will offer you an appointment within 5 days to recheck your vehicle – you’ll need to pay the full test fee again. You’ll get some or all of the fee back if your appeal is successful. Make sure you don’t start any repairs until the appeal process is finished.
If you think the vehicle passed its MOT when it shouldn’t have done, you will need to fill in the form here and send it to the DVSA within 28 days – extended to 3 months if the issue is related to corrosion. The DVSA will contact with within 5 days to discuss the complaint and you won’t pay the test fee again if they decide to recheck your vehicle.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.
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