We’ll now review you case to see if we can help.
Our case investigators will check that we have everything that we need from you. If we need to ask you for more information or evidence before we can progress your case we’ll contact you to let you know.
Soon you’ll receive an email which contains your Case ID.
If we ask you to provide further information it is important that you reply to any email we send using the Case Thread ID in the body of the email.
Using the reference in your communications to us means that your email and any attachments will automatically be assigned to the case.
The Case Thread ID looks like this: ref:_00TE24s5t1._5001p2u7goFE:ref (However please note this reference is just an example for illustrative purposes and not your Case Thread ID, you need to check your email for this).
If your Case Thread ID is not included on an email to us, you will setup a new case which will cause delays in handling your case.
Have you visited our Knowledge Base?
There’s plenty of information about resolving your dispute and useful car ownership articles on our Knowledge Base.
