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  4. How do I know whether The Motor Ombudsman can deal with my dispute?

 

How do I know whether The Motor Ombudsman can deal with my dispute?

 

We are able to help resolve your dispute, if:

You made a purchase from a business that is accredited to us.

AND

You have been through the accredited business’ in-house complaints handling procedure.

We cannot start to investigate your complaint until you and the accredited business have had a proper chance to try and resolve the problem yourselves. This means that you must have made a complaint to the accredited business, preferably in writing, and have given them up to eight weeks to provide their final answer to your complaint in writing before approaching us. Please note that you can ask us to investigate further as soon as you receive a final response from the accredited business.

AND

Your purchase was made within the last six years.

 

 

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