If I’m self-isolating, will my new vehicle warranty be invalidated if I can’t service my car in time?
Most car manufacturer warranties require cars to be serviced within defined intervals, which are usually determined by mileage and/or time. If you’re self-isolating and therefore unable to have your car serviced within the required service intervals, it’s unlikely that a car manufacturer could then invalidate the warranty. It’s also worth bearing in mind that under our Code of Practice, manufacturers are unable to invalidate the entire warranty because of missed servicing.
Consumer law, particularly the Consumer Rights Act, states that unfair terms are not binding. Whilst usually it would be fair and reasonable for car manufacturers to decline a warranty claim if the car hasn’t been serviced at the required intervals, it would almost certainly be unfair in these circumstances.
Of course, consumer law only protects consumers – so business customers may be at risk of the warranty being invalidated. That said, most manufacturers have already publicly stated that they will extend the service intervals during this unprecedented time.