My contact at the business that I have an issue with is in self-isolation, and I’m struggling to resolve my dispute. How can I move my complaint forward?
For example, it may be the case that the Service or Customer Services Manager is unable to work. Therefore, in the first instance, we recommend that you contact the business to ask who is covering that person’s absence in order to respond to your complaint. If this is not successful, we advise that you escalate your dispute to someone senior such as the Owner of the garage or Dealer Principal, who may be able to assist. We are only able to formally accept a case at The Motor Ombudsman after eight weeks from the date you raised a case with the accredited business if they have not been able to resolve it to your satisfaction.