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What are the key benefits of using ADR to resolve my complaint?

 

Consumer benefits

  • ADR is a fair and impartial process, and helps to avoid confrontation and safeguard the relationship and trust, between yourself as the consumer, and the business that you have a complaint against
  • In the case of The Motor Ombudsman, the entire ADR process is in-house and free of charge for you from start to finish, meaning that you can save money and stress compared to when pursuing a business through the legal system (i.e. going to court)
  • ADR procedures can often be more flexible in terms of their outcome. It may therefore be possible to achieve outcomes that a court could not award, or to get a result that the parties think is fairer than that dictated by law
  • The resolution of the dispute may be concluded confidentially behind closed doors, as opposed to the case being brought to a more public environment like a courtroom or being resolved across social media

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