Where shall I get my MOT done?
You must use an approved MOT Test Centre for your annual MOT test. This may be an Independent Garage of...
Do repairs to correct paint defects on a vehicle fall under a warranty?
Do repairs to correct paint defects on a vehicle fall under a warranty? You may have a paint quality issue...
Do I need courtesy car insurance?
Do I need courtesy car insurance? You must have motor insurance at all times for driving a car on public...
Can a garage charge for diagnostic work?
Can a garage charge for diagnostic work? The short answer is yes. A garage can charge you for diagnosing a...
Can I claim compensation?
Can I claim compensation? Unlike a civil court, The Motor Ombudsman’s adjudication service does not award compensation for losses which...
What to do about a poor MOT?
What to do about a poor MOT? If you disagree about the outcome of an MOT, you need to report...
How do I resolve a problem with a garage or dealer?
How do I resolve a problem with a garage or dealer? In the first and foremost, you should approach the...
How do I get compensation from a garage?
How do I get compensation from a garage? Unlike a civil court, The Motor Ombudsman does not award compensation for...
How do I complain about my car?
How do I complain about my car? If you encounter an issue with your car, it is important to understand...
How to complain about substandard repair?
How to complain about substandard repair? Under the Consumer Rights Act 2015, an accredited business has an obligation to use...
