The garage has scratched my car, what do I do?
The garage has scratched my car, what do I do? Under the Consumer Rights Act 2015, the garage has an...
The garage isn’t dealing with my complaint, what do I do?
The garage isn’t dealing with my complaint, what do I do? If the business does not provide you with a...
The garage has stopped contacting me, what do I do?
The garage has stopped contacting me, what do I do? We expect accredited businesses to provide a reasonable response to...
I have a problem with my bodywork repair, what can I do?
Bodywork repairs are not covered by the Code, please refer any issues regarding body repairs to the Vehicle Builders and...
How do I complain about breakdown companies?
How do I complain about breakdown companies? If your dispute is regarding a breakdown service, The Motor Ombudsman does not...
The garage will not give me a courtesy car. Do they have to?
The garage will not give me a courtesy car. Do they have to? There is no legal or Code obligation...
How do I complain about motorhome and caravan repairs?
How do I complain about motorhome and caravan repairs? If your dispute is regarding a motorhome or a caravan repair,...
I have a problem with a motorcycle repair, what can I do?
I have a problem with a motorcycle repair, what can I do? Motorcycles repairs are not covered by the Code...
Another garage could have done the work cheaper, what can I do?
Another garage could have done the work cheaper, what can I do? The Motor Ombudsman does not regulate the price...
My garage invoice is unclear or does not provide a clear breakdown of costs?
My garage invoice is unclear or does not provide a clear breakdown of costs Accredited businesses should provide an honest...
