What can I do if I have a problem related to my BMW warranty?
If you have a complaint in relation to your BMW extended warranty, then it is likely to be an agreement with a third party rather than BMW UK itself. Therefore, before raising your dispute, please read the terms and conditions of the extended warranty documents carefully to identify the business which is liable under the extended warranty agreement.
You can then contact the appropriate organisation by submitting a formal complaint to the business in line with their complaints procedure.
If you are unhappy with the final response of the business, or more than eight weeks has passed since raising the complaint with them, you may escalate the complaint to The Motor Ombudsman for further investigation.
Take a look at our vehicle warranty FAQs here.
