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Does the New Car Code cover electric vehicles?

Yes, The Motor Ombudsman’s New Car Code does cover electric vehicles (EVs) which are made by any of The Motor Ombudsman-accredited brands listed here. However, vehicle manufacturers which sell electric vehicles only are not currently accredited to the Code. Therefore, if you have a dispute with a brand that is not accredited to the New Car Code, please contact Citizens Advice for further assistance as we will not be able to help resolve your complaint.

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