I have exhausted the complaint process, what can I do next?
If you haven’t found a resolution to your complaint, get in touch with The Motor Ombudsman who will assess if they’re able to help you further.
However, if your complaint relates solely to the finance product sold to you, it would be best to contact the Financial Ombudsman Service.
Not found the answer you require?
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.
If you wish to escalate your complaint to a formal complaint please visit our case creation page.
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