What can I do if I have a dispute with BMW UK?
BMW UK is committed to providing goods and services at a high standard. However, on some occasions, things can fall below a customer’s expectations.
If you have a complaint about BMW UK, because of actions taken at the factory, or as a result of the poor advertising by the manufacturer, then the BMW UK complaints procedure can be found here.
If you are unhappy with the final response of the business, or more than eight weeks has passed since raising the complaint with them, you may escalate the complaint to The Motor Ombudsman for further investigation.
If the issue is with a BMW dealership about a car purchase or service or repair, you should try to resolve the issue with the dealership directly and not the BMW UK head