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The Motor Ombudsman
25 Articles- What is an Ombudsman?
- What is The Motor Ombudsman?
- When was The Motor Ombudsman founded?
- What are The Motor Ombudsman’s key roles?
- How is The Motor Ombudsman funded?
- Who regulates the motor industry?
- How do private sector and public sector Ombudsmen differ?
- What are Codes of Practice?
- When were The Motor Ombudsman’s Motor Industry Codes of Practice introduced?
- What types of businesses can be accredited to The Motor Ombudsman’s Codes of Practice?
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Dispute Resolution
20 Articles- What is Alternative Dispute Resolution (ADR)?
- How does The Motor Ombudsman’s ADR process work?
- What legislation oversees Alternative Dispute Resolution (ADR)?
- How do I know whether a business has appointed The Motor Ombudsman as its ADR provider?
- How long will it take to get a resolution to my case?
- When can I use an ADR provider to help resolve my complaint?
- What are the key benefits of using ADR to resolve my complaint?
- How do I know whether The Motor Ombudsman can deal with my dispute?
- How do I find out whether an independent garage or franchised dealership is accredited to The Motor Ombudsman?
- What happens if the business that I have a dispute with is not accredited to The Motor Ombudsman?
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Deposits
9 Articles- What is a deposit?
- What is a reservation fee?
- When should I put down a deposit?
- When can I get a deposit refund?
- What happens to my deposit if I buy a car on a finance agreement?
- What happens if I have put a deposit down to buy a car, and I’m then rejected for finance to make the purchase?
- If the business has incurred no costs reselling the vehicle, can I get my deposit back?
- What happens if I have put down a deposit, but the business pulls out of the sale?
- Can I get a deposit refund for a car bought at a distance (i.e. online or over the phone)?
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Distance Sales
16 Articles- Is a ‘click and collect’ service offered by a car dealership classed as a distance sale?
- What happens if I want to return the car more than 14 days after taking delivery?
- What happens if the seller of the car won’t take the car back within 14 days if I have notified them within this period about the return of the vehicle?
- I’ve been offered a no-quibble, money-back guarantee for 14 days from the seller when I ordered and bought my car online and had it delivered to my home. Am I not entitled to this anyway by law when it’s a distance sale?
- If I return the car within the first 14 days after delivery, will my finance agreement be cancelled at the same time?
- Will my refund be subject to any deductions, if I caused damage to the car prior to notifying the seller within the first two weeks of ownership that I wished to return it?
- Will my refund be subject to any deductions, even if I have driven the car (e.g. 500 miles) before notifying the seller within the first two weeks of ownership that I wanted to return it?
- If I order and purchase a car online and collect it from the seller’s premises, can I still return the vehicle if I don’t like it?
- If I wish to return a car within 14 days, can I still use it once I have notified the seller that I no longer want it?
- If I order and purchase a car online and have it delivered to my home, can I return the vehicle if I don’t like it, even if there’s nothing wrong with it?
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Service and Repair
41 Articles- What can I do about car bodywork defects?
- What do I do if I have a complaint about a repair conducted by a business appointed by my insurance company?
- What if I can’t afford to pay for repairs done on my car?
- Can I get a replacement vehicle if a fault has not been fixed?
- What happens if the parts I wish to see have already been disposed of?
- Can I keep any parts that have been removed from my car during a service or repair?
- How do I submit a case to The Motor Ombudsman?
- What do I do if my garage is taking too long to fix my car?
- What should I do if I’m unhappy with the garage’s work on my car?
- When does my car need a service?
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New and Used Car Sales
31 Articles- What can I do about a used car problem?
- What can I do if a business is unable to fulfill my vehicle order?
- What happens if I find a fault within 30 days of buying a car?
- What can I do if I have a dispute with a BMW dealership?
- What can I do if I have a dispute with BMW UK?
- What can I do if I have a dispute with an Audi dealership?
- What can I do if I have a dispute with Audi UK?
- How many cars can be sold privately before that person is deemed to be a trader?
- Is The Motor Ombudsman able to resolve my dispute with a private seller?
- What do I do if I think my new car was mis-sold to me?
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Extended Warranties
11 Articles- I have a warranty claim, but a dealership or garage is unable to book my car in before my warranty expires. What can I do?
- What can I do about a used car problem?
- Are problems with my tyres covered by my warranty?
- How do I complain about my car?
- Can I choose where my car is repaired under an extended warranty?
- What can I do if I have a problem with my extended car warranty?
- Can I cancel my car’s extended warranty policy?
- Can I complain about a mis-sold car warranty policy?
- What can I do about unclear or misleading car warranty terms or wording?
- Do I have to pay for diagnostic work on my car?
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New Car Warranties
13 Articles- I have a warranty claim, but a dealership or garage is unable to book my car in before my warranty expires. What can I do?
- What can I do if I have a problem related to my BMW warranty?
- What can I do if I have a problem related to my Audi warranty?
- What can I do about recurring warranty repairs that don’t solve the problem?
- What should I do if there are rattles on my new car?
- Are problems with my tyres covered by my warranty?
- What can I do about noise issues on my new car?
- What can I do about a new car problem?
- How do I raise a problem with a Manufacturer Warranty?
- How do I get compensation from a car manufacturer?
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Car Ownership
20 Articles- If a vehicle is used for both private and business purposes, can I still bring my dispute to The Motor Ombudsman?
- Does The Motor Ombudsman handle disputes in relation to a car that I have rented via a car sharing service?
- Does The Motor Ombudsman cover disputes in relation to a vehicle that is used for commercial purposes or is leased?
- When can I “pay under protest”?
- Can The Motor Ombudsman help with Motability vehicle disputes?
- What is classed as “wear and tear”?
- What organisations can I contact if I’m experiencing financial difficulties?
- Can The Motor Ombudsman resolve disputes with non-UK based businesses?
- What can I do about engine knocking?
- What can I do about corrosion on my car’s bodywork?
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Electric Vehicles
13 Articles- I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this?
- What factors can affect my electric vehicle’s range?
- What can I do if I have a complaint about the range of my electric vehicle?
- What do I do if I have a complaint about my electric vehicle?
- Do I need to get an MOT for my electric vehicle?
- How does a service differ for an electric vehicle?
- Do I need to service my electric vehicle?
- Where can I find a business that repairs and services electric vehicles?
- Where can I find a business that sells new and used electric vehicles?
- Does the Vehicle Warranty Products Code cover electric vehicles?
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Mediation
14 Articles- What is mediation?
- Why was mediation introduced by The Motor Ombudsman as part of its early resolution process?
- Is the mediation process in-house at The Motor Ombudsman?
- Is taking part in mediation compulsory for the resolution of a dispute?
- How do I know whether my case qualifies for mediation?
- How much does it cost to take part in mediation?
- How long does the process of mediation take once both parties have agreed to participate?
- Is mediation carried out face-to-face, on the phone or via a video call?
- Is mediation confidential for all parties involved?
- What are some of the benefits of engaging in mediation?
